Summary
Overview
Work History
Education
Skills
Timeline
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Nelson Gonzalez

Hialeah,FL

Summary

Many years of Logistics experience in total with Fedex Freight, Started off as a Forklift Operator and worked in the warehouse for 2 years. 5+ years experience in the service support department working in the customer service side of the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes.

Overview

8
8
years of professional experience

Work History

EMT

Miami Dade Ambulance
02.2024 - Current
  • Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
  • Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
  • Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
  • Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
  • Maintained clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Ensured passenger safety during emergency transport by adhering to all driving regulations and best practices.
  • Enhanced vehicle maintenance by conducting thorough pre-and post-trip inspections, reporting any issues promptly.

Service Center Support

Fedex Freight
01.2018 - 07.2023
  • Fast-paced; deadline oriented, serving and providing information to customers is the main focused point
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Worked directly with management, supervisors, and dispatch department to brainstorm, discuss strategy and mitigate operations issues.

Forklift Operator

Fedex Freight
01.2016 - 01.2018
  • High tempo environment with deadlines that must be met in order to get all shipment out for delivery
  • Working within elements
  • Responsible for high quality control to ensure accuracy in all movement of shipments
  • Working in narrow areas while operating heavy machinery.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Communicated with floor managers to determine merchandise placement.

Education

EMT -

American Medical Academy
Miami, FL
2022

Firefighter 1&2 -

Coral Springs Regional Institute of Public Safety
Coral Springs, FL
2022

A.A -

Miami Dade College
Hialeah, FL
2020

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
05.2015

Skills

  • Forklift operator
  • Heavy Equipment Operation
  • Customer service
  • Microsoft Dynamics
  • BOL Knowledge
  • Dock Work
  • Multi-tasking
  • Critical Thinking
  • Time Management
  • Supply Restocking
  • Patient Assessments
  • Patient Transport

Timeline

EMT

Miami Dade Ambulance
02.2024 - Current

Service Center Support

Fedex Freight
01.2018 - 07.2023

Forklift Operator

Fedex Freight
01.2016 - 01.2018

EMT -

American Medical Academy

Firefighter 1&2 -

Coral Springs Regional Institute of Public Safety

A.A -

Miami Dade College

High School Diploma -

Hialeah Gardens Senior High School

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