Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nelson Hansen

Ann Arbor

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Experienced in supervising multifaceted teams through complex projects and have led teams in the development of e-commerce websites, online and offline marketing campaigns, and iterations of business technology. Has utilized third-party solutions, SEO, PPC, and email marketing paired with marketing automation, A/B testing, and web and database analytics to drive new customer acquisition and continuous revenue growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Technical Team Lead

Human Element
07.2023 - Current
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with internal teams daily including development, SEO, PPC, strategy and creative teams to allocate correct resources solving client issues, developing new features, and implementing impactful solutions
  • Leads the team in resourcing, planning and scheduling work
  • Works with each individual on the team to help accomplish professional goals and deliver on day-to-day work
  • Helps implement and brainstorm new or existing company structures or ideas.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Senior Technical Project Manager

Human Element
02.2018 - 07.2023
  • Worked with internal teams daily including development, SEO, PPC, strategy and creative teams to allocate appropriate resources to solve client issues, developing new features, and implementing impactful solutions.
  • Partnered with project team members to identify and quickly address problems.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Managed over 30 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Lead the launch of multiple sites on multiple platforms improve customer experience, generate additional revenue, target new audiences, resolve security issues etc.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Devised test plans to validate accuracy of IT projects.
  • Operated as the main point of contact for all client needs daily and developed a strong relationship with them to understand their business goals and how we might best accomplish them.

Sales Executive

Human Element
02.2019 - 10.2022
  • Managed and maintained a pipeline of qualified prospective clients
  • Helped create and develop a sales process to maintain future growth and stabilize selling
  • Continued to hit and exceed multi-million-dollar revenue goals each year
  • Operated as the primary point of contract for all new and prospective leads that came to the company
  • Traveled and manned the booths at National trade shows and events
  • Helped grow the company from a team of 15 to a team of 60+ employees through strategic sales opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

QA Specialist

Human Element
12.2017 - 01.2019
  • Expected to have a deep understanding of all client systems as well as the modules, features, and upgrades that would go into developing a site
  • Uses this knowledge to rigorously test and confirm that any changes to the site have met the testing criteria
  • If not, you are responsible for the creation and communication of a bug ticket
  • Ensured that the details and expectations of each task have been met appropriately when testing a ticket
  • Maintained consistent communication with the team on the success or failure of a ticket in an organized and highly efficient way
  • Helped implement and manage automatic ticket testing which was new for the company
  • Technical proficiency with PC, mobile and gaming consoles
  • Ability to reproduce issues for developers and designers as needed
  • Increase company efficiency through automated testing.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Sales Lead

REI
07.2016 - 01.2018
  • The face of the company on the sales floor
  • The expectation was to interact with REI members and customers every day
  • You are regarded as the primary source of knowledge on all outdoor equipment and services
  • Trained as a clothing and footwear lead, cashier, customer service specialist and in camping
  • Was expected to have a full and comprehensive knowledge of all products in the store or be able to identify and answer the customer's questions if not.

Education

Bachelor of Arts - Psychology

ALLEGHENY COLLEGE
MEADVILLE, PENNSYLVANIA

Minor - Art History

Allegheny College
Meadville, PA
05.2016

Skills

  • Technical Project Management
  • Risk Management
  • Project Planning
  • Vendor Management Logistics
  • Change Management
  • Magento
  • JIRA
  • Tempo
  • Shopify
  • Account Management

Certification

  • Adobe Commerce Sales Accredited
  • Certified Scrum Product Owner

Timeline

Senior Technical Team Lead

Human Element
07.2023 - Current

Sales Executive

Human Element
02.2019 - 10.2022

Senior Technical Project Manager

Human Element
02.2018 - 07.2023

QA Specialist

Human Element
12.2017 - 01.2019

Sales Lead

REI
07.2016 - 01.2018

Bachelor of Arts - Psychology

ALLEGHENY COLLEGE

Minor - Art History

Allegheny College

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