Nelson Hernandez
Waterbury ,CT
Summary
With a proven track record at USI Security Inc., I excel in emergency response and customer service, demonstrating top-notch incident documentation and a welcoming demeanor. My expertise in security planning and guest relations, honed across diverse environments, significantly enhances safety and satisfaction. Achievements include improving incident response time by 30% and fostering strong community relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Armed Security Officer
USI Security Inc.
DMV Waterbury CT
06.2020 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained physical fitness to perform physically demanding job tasks.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Owner/Installer
Accessories Plus
Tri-state Area NY /CT / NJ
01.2010 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Worked with diverse types of weather and ground conditions.
Armed Security Officer
Westech Security and Investigation
Waterbury Movie Theater
08.2019 - 11.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
Security Officer
USI Security Inc
DSS Torrington CT / DSS Waterbury CT
06.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Allied Universal Security Services
Danbury Hospital
01.2018 - 03.2019
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
High School Diploma -
Jose N Gandara
Aibonito Puerto Rico06.1989
Skills
- Public Safety
- Report Writing
- Guest Relations
- Incident documentation
- De-Escalation Techniques
- Crowd Control
- Emergency Response
- Facility protection
- Perimeter security
- Conflict de-escalation
- Security Planning
- Defensive Tactics
- Access Control
- Multilingual Abilities
- Injury Prevention
- Honest and Dependable
- Armed Security Guard Certification
- Punctuality
- Reliable and Responsible
- Team Player
- Firearms expertise
- CPR Certified
Certification
- Licensed Security Guard
- CPR & a First Aid
- Blue Guard
- Defensive Training
Languages
English & Spanish
Native or Bilingual
Timeline
Armed Security Officer
USI Security Inc.
06.2020 - Current
Armed Security Officer
Westech Security and Investigation
08.2019 - 11.2020
Security Officer
USI Security Inc
06.2019 - 03.2020
Security Officer
Allied Universal Security Services
01.2018 - 03.2019
Owner/Installer
Accessories Plus
01.2010 - 03.2023
High School Diploma -
Jose N Gandara