Nelson Ibea
Jersey City,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Embassy Suites Hotel
Berkeley Heights, New Jersey
05.2018 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Kept up-to-date records of items cleaned in each room.
- Ensured compliance with health regulations regarding sanitation procedures.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Communicated effectively with team members about daily assignments and task progress.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
High School Diploma -
Sinait National High School
Sinait ,Philippines03-1984
Skills
- Washing windows
- Guest Relations
- Window Cleaning
- Vacuuming and sweeping
- Restocking supplies
- Waste disposal
- Customer service-focused
- Supply Inventory Management
- Maintenance Coordination
- Quality Control
- Customer Service
- Quality Assurance
- Restroom Servicing
- Trash Collection and Disposal
- Inventory Control
- Storage Area Management
- Time management abilities
- Attention to Detail
- Guest Service and Support
- Problem-solving aptitude
- Decision-Making
- Task Prioritization
- Problem-solving abilities
- Multitasking and Prioritizing
- Team Collaboration
- Self Motivation
- Effective Communication
- Professionalism
- Reliability
- Active Listening
- Teamwork and Collaboration
- Adaptability and Flexibility
- Staff Training
Affiliations
- Frontyard and backyard gardening,cooking,washing,grocery shopping,walking,jogging in the park,biking, playing basketball,non skilled comedy dancing and others.
Accomplishments
- 40 years in retail experience from Ibarra Lumber and hardware 6 years,Sunrise Store (Grocery,motorcycle and bicycle parts,Fishing,poultry and agricultural supplies) 5 years till June of 1988 (Philippines) From July 1988 to January 1990 Kossar's Bialy Bakery as a Porter,Bread packer,Cashier and Apprentice Baker,From January 1990 to February 2010 I joined Duane Reade drug store now currently owned by Walgreens Drug Store, Worked as a Stockman,Cashier 5 years Promoted to Assistant manager 5 years then Promoted to store Manager (20 years)From February 2010 to February 2016 Worked as a Store Manager for 6 years,February 2016 to 2017 I joined Walmart for about 1 year working in the Bakery Department while I was also employed with 99 Ranch Asian Super Market(double Job)Working in the Produce Department as assistant Manager then I gave Walmart and joined Embassy Suite Hotel on May 7 2018 as a room attendant while I am still employed with 99 Ranch until I resigned on July 2018.Being that I have know experience with Hospitality Business at that time I found out that its very challenging for awhile until I picked it up and accelerate to learned and cross trained other functions like Lobby Man,House man,room inspector and sometimes proxy Supervisor. On 10/30/2019 I received my first Employee of the Month Award then on 8/12/2021 I received my second Employee of the Month Award then on 2022 I received a recognition Award stating what i had accomplished over the years far. Last year January 2023 I received My Employee of the Month and 2023 Best Team Player of the Month,5 years of service award and finally EMPLOYEE OF THE YEAR AWARD 12/21/2023.
Languages
English
Professional
Spanish
Elementary
Timeline
Housekeeping Room Attendant
Embassy Suites Hotel
05.2018 - Current
High School Diploma -
Sinait National High School
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