Nelson Jackson

Work History

Operating Partner

P.F. Chang's Bistro

12.2021 - 02.2023

Operated $8,000,000 + location annually.
Led the Dallas / Ft. Worth market in Social Scores (Direct guest reviews) for 3 different locations over the course of 5 years. (4.8 out of potential 5.0 average)
Turned the employee turnover rate from 160% to 20% at the Grapevine location in under one year.
Effectively supervised staff of 100+ personnel (8 managers / chefs) by implementing company policies, protocols, work rules and disciplinary action.
Trained and skilled out over 10 managers and chefs through the M.I.T. program.
Set and implemented promotional strategies to drive business growth.
Provided outstanding service to all individuals, promoting effective and lasting business relationships.
Managed effective customer service and quality assurance programs to protect business reputation.
Recruited and hired qualified candidates to fill vacancies.
Determined appropriate financial goals and administered budgets to control expenses.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Orchestrated positive customer experiences by overseeing every area of restaurant operations.
Maintained facility and grounds to present positive image.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials (Via CrunchTime!).
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Achieved highest employee retention rate in Dallas / Ft. Worth market over the course of four years.
Carefully interviewed, selected, trained and supervised staff.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Identified team weak points and implemented corrective actions to resolve concerns.
Directed training and retraining of employees to boost performance and enhance business results.

Assistant Operating Partner

P.F. Chang's Bistro

11.2020 - 12.2021

Created the "Retention Manager" position for the company. This position primarily focused on creating a fun and memorable work experience for new and already established team members. We also focused on honoring our team members by celebrating birthdays and anniversaries weekly.
Set and implemented promotional strategies to drive business growth.
Determined appropriate financial goals and administered budgets to control expenses.
Assisted the Operating partner with day to day operations.
Created weekly projections based on sales trends and labor goals. Used ABF forecasting via HotSchedules.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Maximized quality assurance by completing frequent line checks.
Enhanced sales by creating promotional products and assisting with pushing seasonal menu selections.
Created weekly schedules (3 weeks out) for all team members front & back of house.
Completed inventory purchases and oversaw shipment processing.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervised all areas of restaurant to keep it clean and well-maintained.
Recruited and hired employees offering talent, charisma and experience to restaurant team.

Senior Manager

P.F. Chang's Bistro

01.2018 - 11.2020

Evaluated hiring, firing and promotions requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Determined priorities and set policies for Front of house team.
Supervised and directed Servers, Hosts, Service Assistants, and Bartenders.
Reduced and maintained low inventory costs by evaluating and streamlining "shelf to sheet" inventory process.
Maximized customer service by training staff, overseeing operations and resolving issues.
Improved customer service rankings by resolving issues quickly and accurately.
Carefully interviewed, selected, trained and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Server /Bartender/Lead

P.F. Chang's Bistro

06.2014 - 01.2018

Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Worked with POS system to place orders, manage bills and handle complimentary items.
Cultivated warm relationships with regular customers.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Summary

Overview

Work History

Operating Partner

Assistant Operating Partner

Senior Manager

Server /Bartender/Lead

Education

No Degree - Communications

High School Diploma -

Skills

Work Availability

Timeline

Similar Profiles

Cameron NowalkCameron Nowalk

Angelina MateoAngelina Mateo

Darcy HaganDarcy Hagan

Miguel Puente-LunaMiguel Puente-Luna

Marya AzatMarya Azat