Nelson Jimenez
Miramar,FL
Summary
Given my academic background in Industrial Engineering has allowed me to be a very analytical and goal-oriented person with experience in customer service and cash handling. Seeking a teller position at Chase bank to contribute to a high-performing team while providing excellent client experience.
Overview
31
31
years of professional experience
Work History
Warehouse Runner
ICE Box
12.2024 - Current
- Responsible for the supply of supplies between the different production areas, recording and controlling data such as receipt date, expiration date, production dates, and weighing of each of the items processed and sent to the production area.
- Responsible for ensuring the inventory of the different products required by the different production areas.
- Expedited customer orders through effective communication with shipping carriers and timely dispatching of packages.
- Assisted in conducting regular inventory audits.
- Addressed customer concerns, resolving issues promptly to ensure satisfaction.
- Developed positive relationships with suppliers, negotiating discounts on bulk purchases that contributed to cost savings for the company.
Operations Coordinator
Fortune Metals USA Inc.
05.2024 - 11.2024
- Developed strong relationships with clients to promote loyalty and retention.
- Responsible for preparing contract requests for new imports with local and international suppliers.
- Process reservation and bill of lading requests with shipping companies.
- Manage timely payment of freight to shipping companies.
- Validate all information sent by the supplier regarding price lists and packing to comply with the international pre-shipment inspection certificate.
- Validate the packing lists of materials received in the warehouse daily for each container received.
- Boosted productivity by establishing effective communication channels between departments.
Third Key & Specialist
CONNS HOME PLUS
10.2023 - 05.2024
- Provide customer support throughout the purchasing process.
- Responsible for supporting merchandising and store setup.
- Provide superior customer service according to company standards.
- Collaborate with external and internal partners to identify and resolve customer issues.
- Deliver key metrics and sales goals established by the company on a monthly basis.
- Responsible for opening and closing the building when scheduled.
- Facilitate effective sales meetings and call centers during the manager's shifts.
- Support cashier duties and functions, including cash handling and register opening/closing.
- Provide specialized support to associates.
- Maintain control over inventory of transferred items on the floor.
Project Manager
Blisoft SA
08.2020 - 11.2022
- Manage team task execution times daily.
- Monitor and track the progress of activities assigned to each team member
- Estimate the resources and deadlines required for the delivery of projects.
- Control the costs of each project per client.
- Submit daily report to management with the progress of each project problem resolved.
- Develop work plans for the different projects managed with clients.
Payroll and Social Security Team Coordinator
Cementos Argos
10.1999 - 02.2019
- Process the correct application of payroll news at national level.
- Ensure the parameterization of new payroll concepts due to changes in Colombia Labor Law.
- Effectively coordinate all payroll payment processes for the different area in the company.
- Make reports of Hours Worked, Overtime, Labor costs for all areas of the company.
- Prepare the annual Labor Budget/month for all payroll items for the company.
Raw Material Warehouse Coordinator
Colgate Palmolive
09.1994 - 08.1995
- Management and Control of inventories in consignment.
- Coordination of raw material shipments for the production area, and leader of the decentralization of Warehouse Raw material.
- Control of weighing of Raw Materials and respective registration in the inventory system.
- Coordination of activities of the Forklift personnel and dispatch of trucks for the supply of raw materials to the production plant.
Education
Industrial Engineering -
Valle University
Cali, COLOMBIA08.1994
Skills
- Root Cause Analysis
- Strategic planning
- Customer service
- Project management
- Attention to detail
- Decision making
- Organizational skills
- Data analysis
- Multitasking
Languages
English - Intermediate. Miami Dade College
Spanish - Native
Timeline
Warehouse Runner
ICE Box
12.2024 - Current
Operations Coordinator
Fortune Metals USA Inc.
05.2024 - 11.2024
Third Key & Specialist
CONNS HOME PLUS
10.2023 - 05.2024
Project Manager
Blisoft SA
08.2020 - 11.2022
Payroll and Social Security Team Coordinator
Cementos Argos
10.1999 - 02.2019
Raw Material Warehouse Coordinator
Colgate Palmolive
09.1994 - 08.1995
Industrial Engineering -
Valle University
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