Nelson Johnson
Clearwater
Summary
Accomplished in elevating guest experiences at Salt Rock Grill, I leveraged exceptional customer service and cash handling skills to enhance satisfaction and streamline operations. Expert in hospitality service, my leadership at Thirsty Marlin significantly reduced turnover by implementing effective training and team collaboration strategies, showcasing a strong work ethic and a commitment to excellence.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Salt Rock Grill
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Assistant Manager
Thirsty Marlin
01.2021 - 06.2023
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
- Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
- Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
- Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
Server/Bartender
Fords Garage
07.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - American Sign Language English Interpretation ASL.
University Of Redlands
1200 East Colton Ave. Redlands, CA. 9237306-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Food safety practices
Accomplishments
Many years of service in the Hospitality Industry, A true love ,and passion of mine for 20 plus years , and the interaction with people..has been very rewarding for myself. In addition to the restaurant side of hospita;ity, I have also worked at The Sheraton Sand Key Resorts, Clearwater, Fl. In sales in the banquets department, and then moved into the position of Assistant Director of Weddings, and special events cordinator. Threw the years of living here in Clearwater since the year of 2000, i also volunteer for Catholic Charities, Pinellas Hope Programs, and outreach services. As well as volunteering for HEP, Homeless Empowerment Program, in Clearwater Fl.
Certification
Bachelor of Science in American Sign language ASLI. communications. University Redlands, Redlands CA. 2019.
Languages
English
Full Professional
Timeline
Server
Salt Rock Grill
06.2023 - Current
Server/Bartender
Fords Garage
07.2021 - 12.2022
Server Assistant Manager
Thirsty Marlin
01.2021 - 06.2023
Bachelor of Arts - American Sign Language English Interpretation ASL.
University Of Redlands
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