NELSON Junior MARTINEZ
The Bronx
Summary
Motivated and dependable college student pursuing a B.A. in Sociology with a Concentration in Human Services. Experienced in community engagement, event coordination, and client-focused support through leadership roles in campus organizations. Known for strong communication skills, reliability, and a commitment to helping others. Seeking opportunities to apply my interpersonal skills, problem-solving abilities, and passion for service in a professional environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Bell
Poughkeepsie
11.2025 - Current
- Supervised team members during shifts, ensuring adherence to operational procedures and customer service standards.
- Coordinated daily tasks and responsibilities among staff to maintain a smooth workflow during busy periods.
- Maintained cleanliness and organization in the dining area and kitchen, ensuring compliance with health regulations.
- Conducted performance evaluations for team members, providing constructive feedback to enhance their skills.
- Implemented strategies to improve order accuracy, resulting in increased customer satisfaction ratings.
Team Member
Moonburger
New Paltz
02.2024 - 11.2025
- Implemented efficient inventory management practices, reducing waste and ensuring product availability during busy shifts.
- Streamlines order processes, enhancing service speed and boosting customer satisfaction.
- Maintains precise inventory records, ensuring efficient stock management and avoiding shortages.
- Adapts to various roles seamlessly, supporting team during absences and peak times.
Team Leader
Chick-Fil-A
Manhattan
11.2021 - 07.2023
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Executed training programs for new hires, focusing on customer service excellence.
- Utilized customer feedback to enhance service quality and team training efforts.
- Managed inventory levels, ensuring product availability and reducing spoilage.
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelors Degree - Sociology: Concentration in Human Services
State University of New York At New Paltz
New Paltz, NY05-2027
High School Diploma -
The American Dream Charter High School
The Bronx, NY06.2023
Skills
- Time Management
- Conflict Resolution
- Adaptability
- Team Leadership
- Energetic and enthusiastic
- Problem resolution
Accomplishments
- 3x Honor Roll
- Boy's Varsity Volleyball Captain, 2021-23
- Seal of Biliteracy in Spanish and English, 2023
- Seal of Civic Readiness, 2023
Languages
- English
- Spanish
Timeline
Shift Manager
Taco Bell
11.2025 - Current
Team Member
Moonburger
02.2024 - 11.2025
Team Leader
Chick-Fil-A
11.2021 - 07.2023
Bachelors Degree - Sociology: Concentration in Human Services
State University of New York At New Paltz
High School Diploma -
The American Dream Charter High School