Nelson Kelley Ishmael
Madera,CA
Summary
Aviation Structural Mechanic with extensive experience in quality assurance and safety compliance within the U.S. Navy. Demonstrated ability in training and development, leading to enhanced team performance and operational excellence. Registered Behavior Technician skilled in behavior modification, data collection, and treatment plan implementation, recognized for high productivity. Customer service professional known for exceptional communication and problem-solving skills, consistently improving operational processes to elevate customer satisfaction.
Overview
18
18
years of professional experience
Work History
Aviation Structural Mechanic/Shift Supervisor
U.S. Navy
Lemoore, CA
07.2017 - 03.2025
- Executed preventative maintenance on multiple F-18 jet aircraft to ensure operational readiness.
- Monitored various programs for accuracy and efficiency in Quality Assurance processes.
- Trained 155 personnel across diverse maintenance and safety disciplines.
- Achieved certification in CPR, enhancing workplace safety measures.
- Developed training protocols to standardize maintenance practices and documentation.
- Completed certifications as painter and composite repair technician through extensive training courses.
- Managed work center maintenance schedules and training priorities effectively.
- Ensured strict adherence to safety regulations during all repair and maintenance activities.
- Ensured that safety regulations are followed at all times while performing repair or maintenance tasks.
- Maintained records related to inspection results, repairs done and spare parts used during maintenance activities.
- Tested all installed components for proper operation prior to returning the aircraft to service.
- Repaired structural damage to aircraft in accordance with manufacturer's specifications.
- Performed troubleshooting operations on malfunctioning airplane systems such as hydraulic lines or fuel tanks.
- Participated in aircraft recovery missions, assessing and repairing structural damages.
Senior Therapist
ABA Inc.
Colorado Springs, CO
03.2015 - 10.2016
- Engaged clients in one-on-one sessions to support individualized development.
- Managed data tracking for various behaviors and programs for comprehensive analysis.
- Documented daily notes for parents and supervisors to ensure effective communication.
- Established strong relationships with families to educate on procedures and enhance child learning.
- Trained and certified in Crisis Prevention Intervention (CPI) and Registered Behavior Technician (RBT).
- Collaborated with supervisors to develop behavior plans for multiple children.
- Facilitated programming changes through constructive suggestions and feedback.
- Assisted in training and supervising other therapists to promote best practices.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
Lead Clinician/Behavioral Clinician
Colorado Autism Center
Colorado Springs, CO
08.2013 - 11.2014
- Engaged with clients in one-on-one settings to support individualized learning approaches.
- Tracked behavioral data across multiple programs for comprehensive analysis.
- Documented daily notes for parents and supervisors to ensure clear communication.
- Established relationships with parents and families to facilitate effective teaching strategies.
- Trained and certified in personal crisis management (PCM) to enhance conflict resolution skills.
- Promoted to Lead Clinician, overseeing team performance and program delivery.
- Organized lead clinician meetings to streamline processes and foster collaboration.
- Mentored three clinicians on procedures, behavioral strategies, and operational functions.
- Participated in regular meetings with management team to discuss strategies for improving services provided by clinic.
Pre-K & Kindergarten/School Age Lead Teacher
My Small Wonders
Edmond, OK
12.2011 - 04.2013
- Developed and implemented curriculum for all age groups at school.
- Conducted quarterly parent-teacher conferences to update parents on student progress.
- Managed two teachers, providing training and support for classroom operations.
- Served as chef, preparing balanced meals for all classrooms during mornings and lunch.
- Planned and coordinated field trips for school-age children, ensuring safety and engagement.
- Became certified level 3 bus driver, transporting students from multiple schools daily.
- Maintained compliance with yearly training requirements for lead teachers.
- Provided teacher breaks on free days to support classroom management.
- Motivated students through verbal praise, positive reinforcement, and rewards systems.
Lead ABA Tutor/Behavioral Tutor
Autism Concepts Inc.
Edmond, OK
05.2010 - 02.2011
- Managed 1-on-1 client sessions to deliver tailored educational support.
- Promoted to Lead Tutor, overseeing individualized plans for two clients.
- Coordinated hours, schedules, programming, and behavior plans with guidance from BCBA.
- Developed structured stimuli and reinforcement systems for children’s Individual Education Programs.
- Organized outdoor events during spring and summer to enhance children's engagement.
Over-Night Clerk/Store Clerk
Quik Trip
Sand Springs, OK
08.2007 - 07.2009
- Assisted customers in locating products and resolving floor issues while completing daily tasks.
- Oversaw completion of daily and shift tasks to ensure operational efficiency.
- Managed overnight inventory, unpacking, and organizing store for upcoming week.
- Contributed to training new employees, enhancing team performance and service quality.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer payments accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
Maintenance/Transportation Associate
Sand Springs Maintenance
Sand Springs, OK
05.2007 - 08.2007
- Sanitized all bus components, ensuring cleanliness for entire school district fleet.
- Assisted mechanics in repairing and replacing bus parts to maintain operational efficiency.
- Prepared buses for sale by stripping components systematically.
- Promoted to maintenance role for consistently completing tasks ahead of schedule.
- Set up equipment in various classrooms to facilitate learning environments.
- Relocated furniture between buildings to optimize space utilization.
- Maintained lawns and gardens to enhance aesthetics of school grounds.
- Repaired broken property on campus, contributing to safe educational facilities.
- Performed regular maintenance checks on fleet vehicles to ensure safety standards are met.
Education
Bachelor of Science - Psychology
University of Central Oklahoma
Edmond, OK05.2013
High School Diploma -
Charles Page High School
Sand Springs, OK05.2008
Some College (No Degree) - Engineering Physics
Westminster College
Fulton, MOSkills
- Quality assurance and safety compliance
- Training and development
- Data tracking and analysis
- Crisis management strategies
- Effective communication skills
- Team collaboration and leadership
- Customer service excellence
- Process improvement methodologies
- Time management techniques
- Problem-solving abilities
- Active listening skills
- Multi-tasking proficiency
- Physical strength and stamina in equipment operations
- Attention to detail
Affiliations
- Second Class Petty Officer Association
- Kappa Sigma Fraternity
- UCO/Westminster Soccer Team
- Cross Country Team
- Classics Club
Volunteer Experience
- 08/01/23, Volunteer, Retirement Ceremony, Lemoore, CA, Assisted in the set up of the ceremony and participated in the ceremony itself in a demonstration to the retiring member
- 09/01/22, Cook/ Concession Stand Manager, Lemoore Little League Tournament, Lemoore, CA, Cooked all hot foods to be sold for the tournament through the concession stand, Managed and supervised the operation of the concession stand; all proceeds are going to the upkeep of the facilities
- 09/01/22, Volunteer, Lemoore Little League Tournament, Lemoore, CA, Helped rebuild the little league fields, Helped repair bathroom facilities as well as the concession stand, Helped stock and organize materials for the tournament
- 05/01/21, Volunteer, Memorial Day Service, Lemoore, CA, Set up flags and decorations honoring prior service members laid to rest in Lemoore, California for Memorial Day
- 04/01/19, Volunteer, Retirement Ceremony, Virginia Beach, VA, Assisted in the set up of the ceremony and participated in the ceremony itself in a demonstration to the retiring member
- 02/01/10, 05/01/12, Volunteer, Habitat for Humanity, Oklahoma City, OK, Framed a house, also put up insulation and dry wall, Demolition to rebuild already damaged houses
- 04/01/09, Volunteer, Classics Club, Columbia, MO, Educated kids how to make arts and crafts relevant to famous works of art and taught them about the history of art at the museum
Timeline
Aviation Structural Mechanic/Shift Supervisor
U.S. Navy
07.2017 - 03.2025
Senior Therapist
ABA Inc.
03.2015 - 10.2016
Lead Clinician/Behavioral Clinician
Colorado Autism Center
08.2013 - 11.2014
Pre-K & Kindergarten/School Age Lead Teacher
My Small Wonders
12.2011 - 04.2013
Lead ABA Tutor/Behavioral Tutor
Autism Concepts Inc.
05.2010 - 02.2011
Over-Night Clerk/Store Clerk
Quik Trip
08.2007 - 07.2009
Maintenance/Transportation Associate
Sand Springs Maintenance
05.2007 - 08.2007
Bachelor of Science - Psychology
University of Central Oklahoma
High School Diploma -
Charles Page High School
Some College (No Degree) - Engineering Physics
Westminster College
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