Nelson Macias
Miami,FL
Summary
Dynamic and detail-oriented Baker with a proven track record at Publix, excelling in quality control and customer service. Recognized for enhancing customer satisfaction through creative product presentation and effective time management. Skilled in dough handling and committed to maintaining food safety standards while reducing waste and optimizing efficiency.
Overview
2026
2026
years of professional experience
Work History
Towing Operator
Specialize Towing
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Resolved client complaints professionally, ensuring customer satisfaction while adhering to company policies.
- Streamlined administrative tasks by accurately completing required paperwork for each towed vehicle.
- Built strong relationships with clients through exceptional communication skills and professional demeanor.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Adjusted machinery and notified supervisors of malfunctions.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Baker
Publix
04.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged finished products for sale.
Education
GED - High School
Hialeah, Miami Lakes High School
Miami, FL03.2022
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Kitchen safety
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Dough handling
- Management
- Bread making
- Product presentation
- Opening and closing duties
- Kitchen equipment operation
- Waste reduction
- Pastry preparation
- Holiday baking
- Visual merchandising
- Portion control
- Stock rotation
- Specialty breads
- Conversant in language
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Inventory management
- Baking
- Ingredient measurement
- Clear communication
- Organizational skills
- Decision-making
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Baker
Publix
04.2022 - Current
Towing Operator
Specialize Towing
GED - High School
Hialeah, Miami Lakes High School
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