Nelson Manuel

Servers are responsible for providing high-quality service to guests in the hotel’s dining areas, ensuring a satisfying dining experience.

This role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment.

• Greet guests and present them with menus and daily specials.

• Take food and beverage orders and relay them accurately to the kitchen and bar staff.

• Serve food and drinks, and ensure guests have everything they need.

• Check on guests to ensure satisfaction with each food course and beverages.

• Clear tables throughout the dining experience and provide dessert menus and coffee.

• Maintain cleanliness and mise en place of work areas and tables.

• Previous serving experience preferred, especially in a hotel or fine dining setting.

• Knowledge of food service regulations and best practices.

• Friendly, outgoing personality with a genuine desire to provide hospitality.

• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

• Ability to communicate effectively and professionally with guests and team members.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Handled cash transactions accurately, contributing to balanced daily financial reports.