Nelson Mateo
Orlando,Florida
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
31
31
years of professional experience
Work History
Director of Operations
Rapid Telecom
Orlando, Florida
02.2022 - Current
- Administered day-to-day production activities in compliance with business targets.
- Optimized implementation of operational strategies and policies, driving organizational growth and productivity.
- Restructured systems, procedures resulting in enhanced operational quality and increased team efficiency.
- Drove the development and successful implementation of long-term corporate goals and objectives.
- Troubleshot hardware and software, identifying and resolving network issues.
- Implemented optimal configurations for rack server network hardware, considering factors such as rail depth, hardware mounting, and cable routing.
Merchandising Manager
Lowe's Home Improvement
Orlando, Florida
02.2019 - 01.2022
- Ensured high level of professionalism while handling customer complaints, with primary focus on customer satisfaction. Customer satisfaction scores from 86% to 97%.
- Achieved enhanced sales outcomes by establishing weekly and monthly goals, as well as conveying performance expectations during team meetings.
- Maintained alignment with merchandising guidelines in drive aisle, sales floor, and promotional displays
- Implemented efficient inventory management techniques, ensuring optimal stock control and reduced shrinkage
- Successfully hired skilled individuals to strengthen our merchandise team.
- Led successful sales growth across diverse departments (Pro, Paint, Lumber,Garden Center , Electrical , Plumbing ,Hardware and Tools), resulting in top ranking for the Pro department within the District.
Operational Manager
Home Depot
Fort Myers, Florida
09.2017 - 02.2019
- Successfully implemented security measures that prevented theft, loss, or damage to company assets resulting in a significant decrease in Shrink from 4.7% to 3.1%.
- Achieved a significant increase in our average ticket from $87 to $123 through the implementation of successful training initiatives.
- Established operational objectives and plans, delegating tasks to subordinate managers
- Efficiently managed workflow by ensuring timely completion of tasks, prioritizing responsibilities, and following established policies and procedures.
Personal Banker Officer
SunTrust Bank
Fort Myers, Florida
08.2011 - 09.2017
- Offered economical options for commercial banking and retail financing
- Demonstrated strong collaboration skills in understanding and fulfilling the financial service preferences of both personal and business clients.
- Built and fostered strong relationships with potential clients and competitors, resulting in long-term business growth.
- Leveraged expertise in financial analysis to collaborate with clients, developing comprehensive strategies for successful financial planning.
- Provided client education on ROI terms and facilitated the identification of precise solutions.
Store Manager
Victoria's Secret & PINK
Fort Myers, Florida
09.2007 - 08.2011
- Collaborated with the store director to interview, hire, train, and develop department managers and team members in order to build and sustain high in-store performance. Resulting in driving our conversion rate from 26% to 43%.
- Trained staff in delivering friendly and knowledgeable service to customers, resolving issues quickly and effectively. This led to an average ticket increase from $26 to $49.
- Demonstrated consistent ability to meet budget targets by implementing cost-saving measures and reducing wasteful expenditure
- Evaluated candidates' store needs, experience, and customer service skills through job interviews to make informed hiring decisions
- Utilized performance data for operational enhancements, accurately forecasting needs while aligning with prevailing business conditions.
Store Manager
Old Navy
Fort Myers, Florida
08.2004 - 09.2007
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of associates by recruiting, interviewing, and hiring them
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Oversaw employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees
- Development and coaching
Store Manager
Sam's Club
Colobos, Puerto Rico
10.1993 - 08.2004
- Maximized operational effectiveness by implementing strategic staffing solutions, conducting thorough training sessions, maintaining strict adherence to safety guidelines, and consistently delivering exceptional customer service
- Directed the work of a team consisting of 13 Leadership Team members and 300 Sales Associates, resulting in excellent customer experiences.
- Enhanced operational quality through the implementation of employee engagement, gender diversity,and cultural programs along with the introduction of a robust reporting tool
- Recruited and trained internal candidates for potential management roles
- Organized budgets, oversaw P&Ls, and consistently met margin targets to uphold growth plans.
Education
Certification - Certified Fiber Optic Specialist / OSP
BDI DataLynk
Orlando, FL02-2023
Certification - Certified Fiber Optic Specialist / Splicing
BDI DataLynk
Orlando, FL02-2023
Certification - Certified Fiber Optic Specialist / Testing
BDI DataLynk
Orlando, FL02-2023
Certification - Certified Fiber Optic Technician
BDI DataLynk
Orlando, FL02-2023
Bachelor of Science in Accounting -
Universidad Interamericana De Puerto Rico
Bayamon, P.R06.1999
Bachelor of Arts - Business Administration
Universidad Interamericana De Puerto Rico
Bayamon, P.R06.1999
Skills
- Business Management
- Strategic planning and execution
- Leadership training
- Operational Efficiency
- Financial controls implementation
- Performance Improvement
- Problem-solving aptitude
- Profit and loss understanding
- Staff Development
- Fluent in English & Spanish
- Computer literate
- Strong work ethic
Skillsandcharacteristics
- Retail Sales
- Financial manager
- In-store logistics
- Excellent oral and written communication skills.
- Highly organized
- Profit and loss understanding
- Fluent in English & Spanish
- Skilled problem solver
- Motivated team player
- Goal-oriented
- Computer literate
- Strong work ethic
Hobbies and Interests
Theater, Bowling, Hiking and Traveling.
Languages
Spanish
Professional
Timeline
Director of Operations
Rapid Telecom
02.2022 - Current
Merchandising Manager
Lowe's Home Improvement
02.2019 - 01.2022
Operational Manager
Home Depot
09.2017 - 02.2019
Personal Banker Officer
SunTrust Bank
08.2011 - 09.2017
Store Manager
Victoria's Secret & PINK
09.2007 - 08.2011
Store Manager
Old Navy
08.2004 - 09.2007
Store Manager
Sam's Club
10.1993 - 08.2004
Certification - Certified Fiber Optic Specialist / OSP
BDI DataLynk
Certification - Certified Fiber Optic Specialist / Splicing
BDI DataLynk
Certification - Certified Fiber Optic Specialist / Testing
BDI DataLynk
Certification - Certified Fiber Optic Technician
BDI DataLynk
Bachelor of Science in Accounting -
Universidad Interamericana De Puerto Rico
Bachelor of Arts - Business Administration
Universidad Interamericana De Puerto Rico
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