NELSON MENDES
Brockton,MA
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at NETZERO LOGISTICS. Skilled in strategic planning and process monitoring, coupled with exceptional organizational and communication abilities. Achieved significant improvements in quality management and employee productivity, fostering a positive and results-driven work environment. Expert in Microsoft applications and forklift operation, demonstrating adaptability and a commitment to excellence.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
11
11
years of professional experience
Work History
Manager
NETZERO LOGISTICS
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Started up and shut down processing equipment.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Tracked and monitored vehicle performance and maintenance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Driver Manager
Faslit LLC
03.2022 - 11.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Warehouse Employee
Custom Blends Inc
11.2014 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Maintained high levels of accuracy in daily operations.
Quality Control Technician
ATS Employment Agency
06.2013 - 03.2015
- Managed over 50 performance by training, mentoring, disciplining and motivating employees.
- Maintained quality assurance and customer satisfaction objectives.
- Monitored product standards and quality-control programs.
- Oversaw all production process and managed all production schedule.
- Supervised and motivated staff and management.
- Trained staff of ten direct labor employees to perform assembly and manufacture of product.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release
- Reported problems and concerns to management
Education
GED -
Adult Learning Center
Brockton, MA03.2022
Skills
- Exceptional organizational skills
- Strong written and verbal communication skills
- Dependable and reliable
- Excellent work ethic
- Customer service
- Positive and friendly
- Microsoft applications skills
- Safety and Security
- Maintenance Requirements
- Corrective Actions
- Staff Management
- Strategic Planning
- Scheduling and Coordinating
- Managing Fleet Vehicles
- Inventory Coordination
- Procedural Documentation
- Forklift Operation
- Freight Handling
- Staff Development
- Process Monitoring
- Warehouse Coordination and Support
- Web-Based Logistics Information Systems
- Operations Management
- Distribution and Warehousing
- Paperwork Verification
- Quality Management
- Hiring and Training
- Inventory Records
- Warehouse Functions
- Shipping and Receiving
- Pallet Building
- Hand Truck Operation
- Product Forecasting
- Calculate Prices
- Document Updates
- Adaptability
- Efficient Routing
- Tag Merchandise
- Stocking and Replenishing
- Updating logs
- Dispatching field personnel
- Dispatch software
Reference
Kelley Tirrell 774-274-6600
Nathan Bartlett 401-595-2853
Rui Braun 774-360-6482
Timeline
Manager
NETZERO LOGISTICS
11.2022 - Current
Driver Manager
Faslit LLC
03.2022 - 11.2022
Warehouse Employee
Custom Blends Inc
11.2014 - 03.2022
Quality Control Technician
ATS Employment Agency
06.2013 - 03.2015
GED -
Adult Learning Center
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