Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nelson Molano

Miami,FL

Summary

Adept at ensuring customer satisfaction and maintaining safe driving records, I leveraged my problem-solving skills and professionalism at Nick Holden Transportation to enhance delivery efficiency and foster team collaboration. My adaptability and customer service excellence have significantly contributed to achieving and surpassing goals, establishing a track record of dependable and courteous service.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Over the Road Truck Driver

Nick Holden Transportation
02.2023 - 10.2024
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
  • Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
  • Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
  • Decreased time spent at weigh stations through meticulous attention to weight distribution guidelines during the loading process.
  • Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Over the Road Truck Driver

M&L Express LLC.
08.2020 - Current
  • Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
  • Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
  • Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
  • Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
  • Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Over the Road Truck Driver

NVL Express Inc
06.2018 - 08.2020
  • Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
  • Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
  • Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
  • Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
  • Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
  • Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed routine maintenance on truck to keep in working order.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Over the Road Truck Driver

CRST Expedited
01.2018 - 06.2018
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
  • Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Owner

Big Nelson's Moving & Storage
02.2014 - 12.2017
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Small Time Moversn Inc.
02.2007 - 02.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

GED -

State University of New York
Jamaica, NY

Professional Driver -

J-tech Institute
Jacksonville, FL
01-2018

Skills

  • Self-motivation and discipline
  • Teamwork mindset
  • Dependable and reliable
  • Shipping and packaging
  • Courteous and polite demeanor
  • Customer Service
  • Assisting customers
  • Professionalism
  • Adaptability
  • Problem-solving aptitude

Accomplishments

  • Supervised team of 15 staff members.
  • Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Over the Road Truck Driver

Nick Holden Transportation
02.2023 - 10.2024

Over the Road Truck Driver

M&L Express LLC.
08.2020 - Current

Over the Road Truck Driver

NVL Express Inc
06.2018 - 08.2020

Over the Road Truck Driver

CRST Expedited
01.2018 - 06.2018

Owner

Big Nelson's Moving & Storage
02.2014 - 12.2017

General Manager

Small Time Moversn Inc.
02.2007 - 02.2014

GED -

State University of New York

Professional Driver -

J-tech Institute

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Nelson Molano