Nelson Monegro
Richmond,VA
Summary
Detail-oriented professional with strong communication and teamwork skills. Experienced in training associates and conducting quality checks, ensuring efficient operations and high customer satisfaction.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
Richmond, VA
12.2023 - Current
- Packaged customer orders according to company standards for quality assurance.
- Conducted regular quality checks to uphold product integrity during fulfillment.
- Operated warehouse equipment to facilitate efficient order fulfillment processes.
- Communicated effectively with supervisors regarding workflow and inventory needs.
- Assisted in training new associates on operational procedures and best practices.
- Operated robotic systems on assembly line to improve production speed. for assembly line efficiency.
Head Cashier
American Eagle Outfitters, Inc
Virginia Beach, Virginia
11.2022 - 10.2024
- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Managed cash handling procedures to maintain security and accuracy.
- Trained new cashiers on register operations and company policies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Resolved customer complaints, enhancing overall shopping experience at store locations.
- Assisted customers with inquiries, providing product information and support.
Online Personal Shopper
Walmart
Chesapeake, Virginia
02.2021 - 12.2023
- Engaged with customers to identify specific needs and preferences for personalized shopping experiences.
- Selected products based on customer preferences and shopping lists.
- Leveraged Walmart's online platform to streamline order processing and enhance customer satisfaction.
- Collaborated with store associates to fulfill customer orders promptly.
- Ensured order accuracy by confirming details with customers and sourcing items from additional stores as needed.
Wellness Coordinator
Radford University Student and Wellness Center
Radford, Virginia
12.2021 - 05.2022
- Developed wellness programs to promote student health and engagement.
- Conducted assessments of existing wellness services to identify areas for improvement.
- Trained student volunteers on wellness outreach and event planning procedures.
- Installed new exercise equipment, performed initial testing and optimization procedures to ensure correct, safe and efficient operation.
Head Sales Associate
The Children's Place
Chesapeake, Virginia
05.2019 - 01.2021
- Partnered with team members to achieve sales targets, contributing to increased customer satisfaction.
- Guided customers in selecting clothing and accessories for children, enhancing their shopping experience.
- Upheld visual merchandising standards, enhancing store presentation and attracting customer interest.
- Trained new associates on store policies, procedures, and customer service techniques.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-2026
High School Diploma -
Western Branch High School
Chesapeake, VA06-2021
Skills
- Data analysis
- Attention to detail
- Time management
- Effective communication
- Teamwork and collaboration
- Team building
- Problem solving
- Critical thinking
- First Aid/CPR
- Honest and trustworthy
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- first aid cpr certification
Timeline
Fulfillment Associate
Amazon
12.2023 - Current
Head Cashier
American Eagle Outfitters, Inc
11.2022 - 10.2024
Wellness Coordinator
Radford University Student and Wellness Center
12.2021 - 05.2022
Online Personal Shopper
Walmart
02.2021 - 12.2023
Head Sales Associate
The Children's Place
05.2019 - 01.2021
Bachelor of Science - Psychology
Virginia Commonwealth University
High School Diploma -
Western Branch High School