Nelson Navarro

• Led the land and expand growth strategy in my assigned territory, successfully prospecting, nurturing, and closing new accounts. My proactive approach ensured consistent achievement of sales targets and contributed to the expansion of Kaseya’s market presence.
• Accepted, progressed, and enthusiastically closed leads with precise reporting. I consistently achieved or exceeded monthly, quarterly, and annual sales goals by creating significant value for in-house IT departments, deploying a range of Kaseya solutions tailored to meet client needs.
• Held executive-level discussions with CIOs, CISOs, CTOs, CCOs, and VPs, expertly articulating the value of Kaseya’s solutions. My ability to overcome objections and secure next steps during these high-stakes meetings played a critical role in closing deals and driving business growth.
• Developed Subject Matter Expertise in Kaseya’s solution stack, maintaining an in-depth knowledge of competitors and industry trends. This expertise enabled me to position Kaseya’s offerings strategically, ensuring they met the specific needs of each client.
• Drove sales through a collaborative-team approach, leveraging extensive resources including marketing tools, engineers, and product specialists. I was particularly adept at selling through live video conferencing and demonstrations, as well as nurturing leads with personalized video communication.
• Monitored opportunities through the Kaseya sales process, ensuring outstanding Salesforce.com (SF.com) hygiene. I was responsible for accurately forecasting opportunities and regularly participated in account reviews with management and support teams, maintaining a clear and strategic overview of my sales pipeline.
• Delivered a professional sales experience for all prospects, managing every aspect of the sales process with precision. This included conducting formal meetings, following up consistently, and resolving any issues that arose, ensuring a positive and seamless experience for the client.
• Participated in ad-hoc sales campaigns and programs that helped generate new prospects and opportunities, contributing to Kaseya’s ongoing sales initiatives and growth strategies.

• Proactively engaged with clients to understand their evolving needs and business objectives. I consistently took the initiative to learn about their unique challenges and anticipated how Kaseya’s solutions could drive value, ensuring their IT strategies were aligned with their business goals.
• Drove revenue growth by identifying cross-sell and upsell opportunities within my assigned accounts. I leveraged Kaseya’s comprehensive IT management tools to demonstrate additional value, securing long-term partnerships that significantly contributed to the company’s revenue growth.
• Unlocked new relationships within my accounts by engaging with multiple stakeholders across different departments. I worked closely with C-level executives and other decision-makers to align Kaseya’s offerings with their strategic objectives, ensuring mutual success.
• Monitored usage metrics and addressed adoption challenges proactively. By closely analyzing client engagement, I identified potential hurdles and provided timely solutions, which maximized the adoption and effectiveness of Kaseya’s IT solutions within my client organizations.
• Collaborated cross-functionally with Product, Marketing, Customer Success, and Engineering teams to refine messaging, enhance customer experience, and contribute to the product roadmap. My insights directly influenced go-to-market strategies and product improvements, ensuring that customer feedback was integral to our development process.
• Educated clients on new features and best practices by providing personalized sessions and resources. I ensured that my clients fully leveraged Kaseya’s capabilities, tailoring my approach to align with their IT management needs and optimizing the full potential of our product suite.
• Participated in proactive meetings to align strategies and enhance customer experiences. I supported the onboarding process for new clients and drove proactive product adoption through strategic action plans, positioning Kaseya as an indispensable tool for their IT operations.
• Excelled in a metrics-driven, fast-paced sales environment by consistently meeting and exceeding sales goals. I created accurate sales forecasts and projections, leveraging CRM tools like Salesforce to manage leads, opportunities, and accounts effectively.
• Embodied the company’s core values by being ethical, adaptable, gritty, empathetic, and remarkable in all my interactions. I moved fast, learned faster, and obsessed about creating customer value, all while embracing healthy disagreement rooted in trust.

• Collaborated with internal and external partners to streamline invoicing processes, ensuring accuracy and timeliness in billing for SaaS products.
• Drove business calls, managed stakeholder relationships, and provided actionable insights to senior management.
• Implemented process improvements that contributed to the automation and efficiency of sales operations.
• Worked closely with sales and partner teams to identify and resolve billing discrepancies, enhancing customer satisfaction.
• Leveraged data analysis skills to provide accurate reporting and support strategic decision-making.

• Collaborated with internal and external partners to streamline invoicing processes, ensuring accuracy and timeliness in billing for SaaS products.
• Drove business calls, managed stakeholder relationships, and provided actionable insights to senior management.
• Implemented process improvements that contributed to the automation and efficiency of sales operations.
• Worked closely with sales and partner teams to identify and resolve billing discrepancies, enhancing customer satisfaction.
• Leveraged data analysis skills to provide accurate reporting and support strategic decision-making.

VMware | September 2016 - November 2018 | 2 years 2 months

Role Responsibilities & Accountabilities
• E2E understanding on Quote to cash process
• Work with business stakeholder for resolution and support
• Support Quarter End and month time timeliness
• Ability to work on projects as part of additional responsibilities.
• Provide support with queue management
• Be able to provide support on escalations
• Support with reporting and other activities
• Able to participate in business calls
• Assist the renewals sales department in the creation of quotes for VMware partners and customers.
• Communicate with the sales department to create strategies and assist in the closing process.

• Spearheaded B2B sales initiatives for Kaspersky and HP in the United States, focusing on large accounts with 1000+ employees.
• Developed and executed strategic sales plans, driving brand positioning and expanding the client base in competitive markets.
• Built and maintained strong relationships with C-level executives, leveraging business value to secure deals.
• Utilized creative problem-solving and innovative strategies to meet sales targets and exceed customer expectations.
• Led pipeline management efforts, ensuring accurate forecasting and effective opportunity tracking through Salesforce.
• Demonstrated expertise in managing complex sales cycles and closing deals across a diverse set of accounts.