Nelson Ngai
New York Metro Area,NY
Summary
Highly accomplished Senior Revenue Manager known for consistently achieving results and embodying a proactive 'no task is too small' ethos. With meticulous attention to detail, I possess a comprehensive skill set in financial planning and forecasting. My track record includes a swift promotion within 6 months at Kayak & OpenTable, where I effectively managed contribution margins for both entities. Proficient in building and nurturing strategic business partnerships with cross-functional teams and executive leadership
Overview
13
13
years of professional experience
Work History
FP&A, Senior Revenue Manager
Kayak & OpenTable
02.2022 - Current
- Oversee financial analysis of monthly, quarterly, and annual revenue performance (~$1B annually) and budgeting for Sales & Marketing expenses
- Lead a team of four financial analysts, focusing on enhancing forecast reporting, variance analyses, and daily processes for sustainable growth, resulting in a 20% improvement in forecast efficiency
- Spearhead comprehensive data analysis of large datasets, leveraging site usage, historical earnings, market expenditure, and seasonal trends to drive revenue forecasting accuracy; achieved a 15% reduction in forecasting errors, resulting in improved financial decision-making
- Currently optimizing the financial reporting process across all divisions through the implementation of a structured framework. This has led to consistent financial transparency and empowered data-driven decision-makin. Additionally, reporting time has been reduced by 40%
FP&A, Revenue Manager
Kayak & OpenTable
08.2021 - 01.2022
- Produced monthly financial reports, conducting detailed variance analysis, providing comprehensive insights for data-driven decision-making
- Cultivated robust relationships with internal and external stakeholders, delivering accurate and timely financial reports, bolstering strategic decision-making process with actionable insights derived from multiple comprehensive data analyses
- Conducted ad hoc analyses, providing insights that contributed to a 5% increase in revenue strategy effectiveness
Sales Operations Manager
Indeed
10.2020 - 07.2021
- Directed a team of three sales operations analysts, overseeing global sales bonus programs and sales quotas
- Led cross-functional collaboration with Sales Leadership, Accounting, Finance, and Human Resources, facilitating historical data inquiries, conducting scenario analyses, and driving discussions on industry best practices; enhanced operational efficiency by implementing data-driven insights and fostering a culture of continuous improvement
- Detected risks and delivered actionable recommendations for optimizing company platforms, compensation plans, and operational processes, leading to a 12% reduction in identified risks and a 20% enhancement in operational productivity
Sales Operations Senior Analyst
Indeed
02.2019 - 09.2020
- Coordinated with internal departments to consistently achieve global and local payroll submission deadlines, ensuring timely and accurate payroll processing
- Facilitated global sales incentive programs by setting quarterly quotas and defining crediting guidelines
- Forecasted global sales revenue and sales bonus expenses, guiding senior management through the model and delivering valuable region/segment insights
- Mentored new sales ops hires by reviewing and implementing best practices, reducing onboarding time by 20% and enhancing team performance
Sales Operations Analyst
Indeed
04.2016 - 01.2019
- Functioned as the primary liaison for Canadian sales teams, efficiently addressing inquiries related to crediting, quotas, and account assignments, maintaining a 95% resolution rate
- Delivered targeted ad hoc support through comprehensive analyses of sales segmentation and new business goals, leading to a 15% improvement in sales effectiveness
- Devised, presented, and implemented business rules to optimize operations for both U.S and Canadian sales teams, ensuring compliance and adequacy
- Revamped the onboarding process for Sales Ops new hires, resulting in a 25% reduction in onboarding time and accelerated integration into full productivity
Sales Support/Operations Specialist
S&P Global Market Intelligence
09.2014 - 02.2016
- Enhanced global sales teams’ transparency to their customer base and pipeline by producing quarterly reports integrating revenue data from Finance with wins and opportunities from Salesforce
- Led business process re-engineering efforts, identifying automation opportunities for operational reports, eliminating manual data entry and reconciliation
- Managed new hire training and acted as a dedicated contact for ad-hoc inquiries from global sales and client services management
Logistics Manager
Jill Stuart International LLC
08.2010 - 09.2014
- Analyzed seasonal sales projections, using sales trends to improve budget accuracy by 15%
- Managed supply-chain activities, collaborating with cross-functional teams to reduce operational costs by 10%
- Oversaw electronic purchase order processing, enhancing the client experience with real-time sales confirmation
- Coordinated shipping to distribution centers, optimizing logistics efficiency and maintaining competitive rates
Education
Bachelor of Business Administration -
Bernard M Baruch College, Zicklin School of Business
Skills
- MS Office Suite
- Google Sheets
- Adaptive Planning
- Pigment (PF&A Platform)
- Preset
- MicroStrategy
- ThoughtSpot
- Salesforce (CRM)
- Tableau
- PostgreSQL
- S&P’s Capital IQ Platform
Timeline
FP&A, Senior Revenue Manager
Kayak & OpenTable
02.2022 - Current
FP&A, Revenue Manager
Kayak & OpenTable
08.2021 - 01.2022
Sales Operations Manager
Indeed
10.2020 - 07.2021
Sales Operations Senior Analyst
Indeed
02.2019 - 09.2020
Sales Operations Analyst
Indeed
04.2016 - 01.2019
Sales Support/Operations Specialist
S&P Global Market Intelligence
09.2014 - 02.2016
Logistics Manager
Jill Stuart International LLC
08.2010 - 09.2014
Bachelor of Business Administration -
Bernard M Baruch College, Zicklin School of Business
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