NELSON N. TANYU
ELLICOTT CITY MD,MD
Summary
Proven Logistics Coordinator with a track record of enhancing operational efficiency at DAJM INSAAT LLC. Skilled in shipment tracking and fostering strong vendor relationships, I have successfully negotiated contracts to cut costs and improved service quality. My strategic planning and decision-making abilities have consistently optimized inventory control and customer satisfaction. Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
DAJM INSAAT LLC
07.2023 - 11.2024
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Studied data to identify trends and patterns in transportation activity.
- Negotiated contracts to secure favorable rates and terms.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Managed inventory levels to verify availability of stock for customer orders.
Manager
ANNONYMOUS RESTAURANT
04.2024 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager of Operations
JAMS LLC
06.2022 - 12.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
CUSTOMER SERVICE ASSOCIATE
SNEAKSup TURKEY
03.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Management Science
UNIVERSITY OF BUEA
CAMEROON12.2016
Skills
- Shipment Tracking
- Inventory Control
- Emergency Readiness
- Shipping Documentation
- Reports Generation
- Driver Scheduling
- Purchase Orders
- Contract Negotiation
- International shipments
- Cost Control
- Quality Control Analysis
- Decision-Making
- Transportation Planning
- Coaching and Mentoring
- Items Inspection
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Manager
ANNONYMOUS RESTAURANT
04.2024 - 09.2024
Logistics Coordinator
DAJM INSAAT LLC
07.2023 - 11.2024
Manager of Operations
JAMS LLC
06.2022 - 12.2022
CUSTOMER SERVICE ASSOCIATE
SNEAKSup TURKEY
03.2019 - 01.2021
Bachelor of Science - Management Science
UNIVERSITY OF BUEA
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