Summary
Overview
Work History
Education
Skills
Generic
Nelson Ortega

Nelson Ortega

Public Relations
Orlando,FL

Summary

Independently solved problems and kept teams on task to handle diverse business requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Schedule Coordinator

Orlando Health
Orlando, FL
07.2021 - Current
  • Assisted customers by answering questions and responding to inquiries
  • Engaged in learning and development opportunities to promote continued performance improvement
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Answered customer telephone calls promptly to avoid on-hold wait times

Operation Manager

SP+
Orlando, Florida
06.2015 - 03.2020
  • Planning and executing company policies ensuring the day runs smoothly.
  • Cross-trained existing employees to maximize team agility and performance.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.

Food and Beverage Manager

Hampton Inn & Suites
Bethlehem, PA
01.2012 - 06.2015
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.

Education

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Florida International University
Miami, FL
05.2023

Associate of Science - Management & Marketing

ICPR Junior College
Mayagüez, PR
08.1997

Skills

  • Cost reduction strategies
  • Work flow planning
  • MS Office
  • Problem resolution
  • Relationship development
  • Project development and life cycle
  • Project organization
  • Adobe Photoshop
  • Event execution
  • Efficient multitasking

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Nelson OrtegaPublic Relations