Summary
Overview
Work History
Education
Skills
Timeline
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Nelson Rabaza

Bronx,NY

Summary

Enthusiastic paralegal adept at managing diverse clients and providing exceptional service. My bilingual abilities and proactive approach have significantly contributed to efficient legal support and administrative excellence. Strong communication skills and proven ability to work well under pressure while maintaining high levels of accuracy. Skilled in case management and proficient in MS Office, I excel in streamlining operations and enhancing client satisfaction.

Overview

17
17
years of professional experience

Work History

Paralegal 1

The Legal Aid Society
Brooklyn, NY
05.2019 - Current
  • Assisting with a citywide hotline created to provide clients with legal agencies and legal services based on their specific needs.
  • Advising clients on procedural matters related to their cases.
  • Managing client intakes, taking notes, and ensuring that all necessary materials are available.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Participating in client interviews and documenting information.
  • Reviewing and organizing legal documents, such as pleadings, motions, and briefs.
  • Organizing and entering legal documents into litigation databases.
  • Utilizing and managing legal software and databases for case management and legal research.
  • Obtaining and delivering confidential documents to clients and/or law offices.
  • Training incoming staff.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Responding to client calls and inquiries to deliver applicable information.
  • Proofreading, editing, and revising translated documents.
  • Interpreting verbal conversations between individuals with limited English proficiency.
  • Interpreting medical documents, including patient records and discharge summaries.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Supporting colleagues by providing assistance with translations, as needed.
  • Transmitting medical records and other correspondence by mail, e-mail, fax, or in person.
  • Ordering office supplies as needed to maintain inventory levels.

Customer Service Manager: Shipping/Receiving/Electronics Repair

Esse Collection
New York, NY
05.2015 - 05.2019
  • Managed a customer service team of five employees.
  • Provided direct oversight relating to inventory and product intake.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed the picking of items ordered by customers, ensuring they were packed and shipped in a timely manner.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Manager/Customer service representative/cashier

1800fix
Bronx, NY
05.2013 - 03.2015
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by personalizing the service for each customer, which resulted in increased earnings and sales.
  • Managed payout on a daily basis, attendance of staff, hiring, stock of product, and introduced new ideas to improve customer experience, as well as increase the volume of customers.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Laundry Worker/Transporter

Montefiore Medical Center
Bronx, NY
06.2008 - 11.2012
  • Responsible for performing daily maintenance of laundry efficiently
  • Sorting, folding, Ironing, organizing and stocking accordingly
  • Responsible for safely transporting patients to and from designated areas providing quality patient care
  • Responsible for maintaining a clean environment; part of clean-up crew which cleaned facility frequently to assure facility is OSHA inspection ready

Education

Bachelor of Arts - Developmental Psychology

Liberty University Online
Lynchburg, VA
02-2019

Skills

  • Spanish
  • Proofreading
  • Client communication
  • Case management
  • Court filing
  • File organization
  • Proficient in MS office
  • Administrative support
  • Data entry
  • Clerical support
  • Exceptional communication

Timeline

Paralegal 1

The Legal Aid Society
05.2019 - Current

Customer Service Manager: Shipping/Receiving/Electronics Repair

Esse Collection
05.2015 - 05.2019

Manager/Customer service representative/cashier

1800fix
05.2013 - 03.2015

Laundry Worker/Transporter

Montefiore Medical Center
06.2008 - 11.2012

Bachelor of Arts - Developmental Psychology

Liberty University Online

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Nelson Rabaza