Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelson Rivas

La Vergne,TN

Overview

7
7
years of professional experience

Work History

Human Resources Assistant

Arrow
06.2023 - 12.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Assisted with compensation analysis efforts using market data comparison tools.
  • Participated in recruitment and selection process for new hires.
  • Created job descriptions on boards for vacant jobs.
  • Compiled employee records from individual departments to maintain central files.
  • Developed and maintained HR policies and procedures.
  • Assisted with creating employee handbooks and manuals.
  • Conducted exit interviews with terminated employees.
  • Coordinated employee relocation processes.
  • Converted employee status from temporary to permanent.
  • Tracked various statistics and kept detailed records to support human resources department.

Quality Control Inspector

Taylor Farms
08.2017 - 10.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Collaborated with production staff to establish and meet quality standards
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Updated quality control records and reports.
  • Examined products for imperfections and defects.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Leveraged software applications to manage inspection data efficiently, enabling prompt generation of detailed reports for management review.
  • Assisted in developing inspection and testing protocols.
  • Repaired faults, reassembled products, and completed additional tests.
  • Weighed products prior to shipment to confirm accuracy.
  • Investigated customer complaints to take necessary corrective actions.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Recommended architectural improvements, design solutions, and integration solutions.

Sales Associate

Auto Sales
12.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

Stewarts Creek High School
Smyrna, TN

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Cash Handling
  • Relationship Building
  • Exceptional customer service
  • Goal-Oriented
  • Flexible Schedule
  • Client Service
  • Conflict Resolution
  • Customer Needs Assessment
  • Meeting deadlines
  • Merchandising knowledge
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Guest Relations
  • Sales Training

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Auto Sales
12.2023 - 05.2024

Human Resources Assistant

Arrow
06.2023 - 12.2023

Quality Control Inspector

Taylor Farms
08.2017 - 10.2022

Stewarts Creek High School

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Nelson Rivas