NELSON RIVERA

Company Overview: Northeast Handyman & Home improvement .LLC

• Director of Operations
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
• Collaborated with team members on larger repair projects, effectively dividing responsibilities for increased efficiency.
• Contributed to positive word-of-mouth referrals from satisfied customers through exceptional attention to detail in all aspects of repairs and maintenance work.
• Enhanced safety measures by promptly reporting any hazards or concerns to the lead handyman.
• Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
• Saved clients time and money by identifying and addressing potential maintenance issues before they escalated.
• Conducted routine inspections of completed work for quality assurance purposes, ensuring client satisfaction with the final product.
• Managed equipment maintenance through regular cleaning and inspection, prolonging tool lifespan and optimizing performance.
• Installed lighting fixtures to improve lighting and increase energy efficiency.
• Performed minor wall repair, installed drywall, and applied wallpaper.
• Completed repair jobs to restore functionality to electric and plumbing systems.
• Removed and repaired carpet and wood flooring.
• Built and repaired decks, fences and sheds to improve overall appearance of homes.
• Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
• Installed cabinets and shelving units in homes and offices to provide additional space and organization.
• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
• Managed available parts, tools, and materials inventory to maintain prompt response capability.
• Operated variety of power tools and hand tools.
• Followed safety protocols and best practices for installation, maintenance, or repair work..
• Maintained tools and equipment in good working condition.
• Set up ladders and other access equipment.
• Followed safety protocols on job sites.
• Answered customer questions and helped resolve various concerns.
• Troubleshot various types of equipment during installation and processes.
• Trained customers on how to use, configure and maintain installed equipment.
• Disassembled broken, defective, and worn out equipment to aid with repairs.
• Installed new equipment in multiple customer locations.
• Set up and tested equipment in customer locations.
• Cleaned and lubricated components to maintain optimal performance.
• Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
• Inspected and tested machinery and equipment to diagnose malfunctions.
• Inspected and tested equipment for conformance with specifications.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Company Overview: The Produce Connection
• Daily organize all supervisor to achieve the designated goal, and their designated crew, checking every single line of production
• Oversees all employees, and food safety standards, payroll related duties as attendance requests and warnings
• Managing around 70 persons per shift, inventory FIFO
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours, and inventory movements.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Streamlined inventory management processes, reducing waste and optimizing stock levels.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

• Company Overview: Radio International 1600 AM
• Develop radio program concepts
• Increase revenues by implementing changes resulting in rapidly expanding audience
• Create scripts, guidelines, and plans for programs
• Contact and interview guests for radio shows
• Comply with station, state, and federal rules for content
• Develop program content that is interesting for audiences and furthers the vision of the radio station
• Radio International
• Effective manager and team leader
• Proficient in technical aspects of production and sound editing
• Creative professional who also prioritizes budget and organizational considerations
• Great writer and speaker
• Understands the audience's needs and interests
• Organized and thorough
• Highly creative, flexible thinker

• Company Overview: Sauces 'n Love
• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Following every single step of process to achieve best results to get all food safety standards
• Resolved mechanical issues using both technical and manual skills.
• Assembled and disassembled equipment to perform repairs and maintenance.
• Frequently diagnosed mechanical problems and determined how to correct issues.
• Maintained clean and organized work area to easily locate repairing tools and equipment.
• Monitored equipment performance to confirm proper and efficient function.
• Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
• Identified mechanical problems and determined best solutions for correction.
• Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
• Ensured safe working environment through strict adherence to safety protocols and guidelines.
• Performed troubleshooting, diagnosis, and repair of labeling systems, manual and automatic filling machines and date stamp equipment.
• PH testing