Nelson Rodriguez
Chicago,IL
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
8
8
years of professional experience
Work History
Case Manager /Lead Housing Specialist
Puerto Rican Cultural Center
01.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Community Outreach Coordinator
Puerto Rican Cultural Center
09.2019 - Current
- Conducted community meetings for identifying and resolving community problems
- Provided assistance to station staff with in-person and telephone queries as required
- Gathered and analyzed cultural, educational, social, and demographic data about the community to guide local program development
- Managed budget by utilizing cost-effective methods
- Drafted newsletters, catalogs, brochures, and public service announcements to promote programs
- Represented the city at community and professional organizational meetings
- Developed innovative programs and activities based on analysis of community needs and interests
- Attended community partners and project-related professional conferences and meetings each month
- Linked families and pregnant women to social services programs
- Linked children to agencies for medical screenings.
Comprehensive Risk Counselor
Puerto Rican Cultural Center
08.2017 - 09.2019
- Served as a mentor and educator to troubled youth seeking lifestyle changes
- Trained residents in emotional and mental positive practices to avoid relapses in behavior
- Assisted in the constant preservation of safety by performing daily searches of residents and their facilities
- Presented individuals and groups with challenging situations and discussed and modeled effective and appropriate responses
- Worked with families of residents to update them on the progress and or concerns related to their family member resident
- Implemented a behavioral management reward system, helping residents to feel encouraged and working towards future goals.
Retail Manager
T-Mobile
03.2016 - 07.2017
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Recruited, developed, motivated and manage a high-performing team
- Cultivated long-term customer relationships
- Coached associate managers and sales representatives on market strategies to exceed performance objectives
- Created local marketing initiatives to drive sales growth
- Executed T-Mobile retail strategy regarding sales growth, customer service, merchandising, cost control, and operational efficiencies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Education
Associate of Science - Computer Science
Wilbur Wright College
Chicago, IL10.2022
Skills
- Leadership
- Problem-Solving
- Case Management
- Case Documentation
- Data Entry and Analysis
- Social Work
Languages
Spanish
Professional Working
Timeline
Case Manager /Lead Housing Specialist
Puerto Rican Cultural Center
01.2021 - Current
Community Outreach Coordinator
Puerto Rican Cultural Center
09.2019 - Current
Comprehensive Risk Counselor
Puerto Rican Cultural Center
08.2017 - 09.2019
Retail Manager
T-Mobile
03.2016 - 07.2017
Associate of Science - Computer Science
Wilbur Wright College
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