Nelson Romero
Bergenfield,NJ
Summary
To obtain a challenging and rewarding position where I can utilize all skills and experience to contribute to the success of the organization while continuing to learn and grow.
Overview
23
23
years of professional experience
Work History
Food Server
The Knickerbocker Club
02.2024 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Doorman/Front Desk Agent
Knickerbocker Club NYC
05.2001 - Current
- Followed and enforced health, safety, and overall security protocols. Performed general task to ensure that members and their guest were welcome and comfortable in all areas of the club.
- Record all required information from members, guests, and reciprocals
- Manage bedroom reservations
- Coordinate all special requests from guests/members
- Manage and respond to all incoming emails, 30 phone calls daily and forward to appropriate departments when necessary
- Send out confirmations for upcoming arrivals Assist with mailings
- Prepare guest bills, process payments, settle folios
- Coordinated with Housekeeping to track readiness of rooms
- Requesting necessary supplies according to par standards Ensuring overall cleanliness of front desk and entrance areas
- Being familiar with Club facilities and any special event relating to it
- Responsible for maintaining the club rules with members/ guests and being diplomatic
- Maintain the Front desk /Concierge relevant information provided to patrons
- Assist with reservations for restaurants, club events etc
- Training of new employees
- Understanding of fire control and security system
- Complete and submit daily checklist
- Manage concierge inventory, procure, and enter all sales
- Assist with laundry, dry cleaning, car service, ticketing, outside reservations and any other third party billing services provided
- Monitor building entrances and exits to ensure the safety and security of residents and visitors
- Maintain logs and records of daily activities and incidents
- Controlled access to the building and enforced building policies and procedures
- Provided customer service to members and guest
- Completed training in Fire Safety, First Aid and AED
Doorman/Porter
Rudin Management Company
07.2024 - 09.2024
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Assisted with 40 package deliveries by logging receipt of packages delivered and notifying residents for pickup. Daily
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
Education
High School Diploma -
Theodore Roosevelt High School
500 E Fordham Rd. Bronx NY07.1998
Some College (No Degree) - Political Science
Borough of Manhattan Community College
199 Chambers St.Skills
- Bilingual
- Customer service
- Concierge services
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Multitasking Abilities
- Reliability
- Excellent Communication
- First Aid Certified
- CPR Certified
Custom
Available upon request.
Languages
Spanish
Full Professional
Timeline
Doorman/Porter
Rudin Management Company
07.2024 - 09.2024
Food Server
The Knickerbocker Club
02.2024 - Current
Doorman/Front Desk Agent
Knickerbocker Club NYC
05.2001 - Current
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) - Political Science
Borough of Manhattan Community College
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