Summary
Overview
Work History
Education
References
Timeline
Generic

NELSON ROSARio

Brockton,USA

Summary

Over 10 years of supervisory and management experience in public safety, customer service, and human resources. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Proficient in the full recruiting cycle and skilled in using various Applicant Tracking Systems, including LinkedIn Recruiter and ICIMS. Bilingual in English and Spanish with strong communication skills and expertise in Microsoft Office Suite. Knowledgeable in affirmative action and equal employment opportunity laws, with strategic planning and succession experience.

Overview

22
22
years of professional experience

Work History

Assistant Manager, Talent Acquisition

MWRA
Winthrop, MA
06.2019 - Current
  • Assists with managing the Authority’s Employment (Recruiting) program and procedures for recruitment and hiring, and ensures compliance with Affirmative Action goals pertaining to EEO, OFCCP, and DEI initiatives.
  • Provides support to managers and supervisors on all employment-related activities, including hiring processes, recruitment strategies, applicant screening and referral, interview guidelines, and the recommendation process.
  • Conducts applicant screening to determine qualifications for MWRA positions.
  • Refers qualified applicants to hiring managers.
  • Actively recruits for a variety of positions in the organization, stemming from construction, engineering, lab services, trades, legal, IT, administrative, managerial, and executive roles.
  • Exercises close supervision of assigned administrative staff, which includes the Talent Acquisition Specialist, Talent Acquisition Coordinator, and Human Resources Administrative Systems Coordinator.
  • Participates in interview panels and recommends qualified candidates for selection.
  • Works closely with other Human Resources Managers to improve human resource programs and processes.
  • Manages the Managed Applicant Tracking System (Isolved) to streamline recruitment operations.
  • Assists with all required pre-employment background check procedures, including obtaining applicant consent and authorization forms, and pre-employment physicals; ensuring the confidentiality of information and reports.
  • Responsible for scheduling and conducting New Hire Employee Orientation.
  • Responsible for managing the MWRA Intern Program.
  • Generates reports on employment trends and activities, hard-to-fill positions, turnover, vacancies, hires, promotions, and attrition.
  • Works closely with the HR Administrative Systems Coordinator to ensure the accuracy of MWRA job postings.
  • Coordinates with the Communications and AACU department to develop and implement new recruitment sources, including social media sites (LinkedIn, X), and specialized professional and trade sites.
  • Serves as a member of management's negotiating team for collective bargaining negotiations.
  • Assisted in developing training materials for new employees and ongoing staff development.
  • Developed standard operating procedures to streamline workflow and improve consistency.
  • Supported leadership in strategic planning initiatives by analyzing market trends and customer feedback.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.

Workforce Development Coordinator

MWRA
Charlestown, Massachusetts
02.2018 - 06.2019
  • Recruited and referred qualified minority and female candidates to Human Resources Employment Unit quarterly.
  • Developed and maintained collaborative relationships with community groups, professional associations, and educational institutions.
  • Sourced referrals of qualified women, minorities, and disabled individuals for current and future job vacancies.
  • Advised hiring managers on strategies to attract a diverse pool of qualified candidates.
  • Managed applicant inventory and tracking for affirmative action recruitment in collaboration with third-party vendors.
  • Consulted with Human Resources on hiring policies, recruitment strategies, and selection criteria.
  • Participated in interview selection committees, job fairs, and outreach efforts to enhance recruitment strategies.
  • Prepared workforce reports through data collection and analysis for Department Directors and Executive Director.
  • Established partnerships with educational institutions to offer additional resources for employees' continued learning and development.
  • Identified areas needing improvement in the organization's existing workforce development strategy and provided solutions accordingly.
  • Reviewed job applications and resumes submitted by potential candidates against established criteria.

RIS Site Manager

Randstad
Andover, Massachusetts
02.2017 - 02.2018
  • Managed 85 to 100 on-site employees in day-to-day operations, HR functions, and compliance regulations.
  • Build and maintain a strategic partnership with the client through an extensive and detailed understanding of the client’s business, strategic direction, and policies.
  • Maintain close contact with the key principles at the account to ensure the highest level of client satisfaction possible.
  • Conducted investigations pertaining to discrimination, sexual harassment based on complaints from employees
  • Build and maintain a talent pipeline that aligns with the client’s needs and output requirements.
  • Consistent execution of the recruiting plan to ensure the right quantity and quality of talent.
  • Screen and select candidates according to client-specific job profiles and workforce forecasts.
  • Comply with all operational standards, employment laws, and regulations.
  • Build top awareness through in-person visits, which foster a consultative relationship and increased business with the on-site client.
  • Market talent’s skills, knowledge, and abilities to the right departments by making the best match for the client and talent.
  • Consistently exceed client and talent expectations, and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
  • Facilitated communication between stakeholders to streamline project workflows.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Resolved conflicts between staff members in a timely manner.
  • Interviewed and hired qualified candidates to fill open staff positions.

Senior Lead Recruiter

Allied Universal Security Services
Charlestown, Massachusetts
06.2016 - 10.2016
  • Responsible for managing, supervising, and developing an elite, highly qualified, and attractive team of recruiters in the Boston District.
  • Working with hiring managers and HR personnel to determine staffing needs, along with minimum qualifications, and skills required for open positions.
  • Developing and maintaining a strong network of contacts helps HR professionals identify quality sources of candidates.
  • Consulting with hiring managers on staffing, recruitment policies, ensuring compliance, and Equal Employment Opportunity, while advising management on hiring and compensation guidelines.
  • Interface professionally with all levels of internal and external customers.
  • Acted as a liaison between the recruiting team and the Recruiting and HR Directors.
  • Design and implement new training procedures for district recruiters, as well as ongoing professional development and promotion of a positive team environment.
  • Develop and implement creative strategies to achieve district goals and objectives, including, but not limited to, reducing non-billable overtime percentages.
  • Consistently ranked as a top performer in hires for the North East Region.
  • Led full-cycle recruitment processes for security personnel across various sectors.
  • Utilized applicant tracking systems to streamline candidate sourcing and communication.

District Recruiter

AlliedBarton Security Services
Charlestown, Massachusetts
04.2015 - 06.2016
  • Recruited qualified candidates for selective roles across residential, commercial, and industrial sites in Boston District.
  • Pre-screen candidates through phone and video interviews for job and site requirements.
  • Proctor and process candidates prior to, and during, New Employee Orientation.
  • Collaborated with hiring managers to understand staffing needs and requirements.
  • Travel to job fairs, recruiting sessions, and career centers to market the company's opportunities.
  • Hosted information sessions at local universities or other venues to promote company image as an employer of choice.
  • Engage with community leaders and partners to source qualified candidates.
  • Managed the applicant tracking system iCims to streamline recruitment processes efficiently
  • Conduct background checks, such as MA CORI, MVR, and out-of-state background checks.
  • Process I-9s for new hires.
  • Build reports for District Managers regarding the retainability of officers, as well as turnover rates.
  • Work directly with hiring managers to successfully reduce non-billable overtime to the company goal of 1.6%.

Assistant Account Manager

TD Garden, AlliedBarton Security Services
Boston, MA
11.2013 - 04.2015
  • Trained new and existing staff on Customer Universal Service Standards for Delaware North Companies.
  • Supervised 15 to 38 base officers, ensuring compliance with service quality standards.
  • Managed scheduling and payroll for supervisors and officers, optimizing resource allocation.
  • Coached security personnel on service delivery and client requirements to enhance performance.
  • Updated training procedures and policies for all newly hired staff, improving onboarding efficiency.
  • Completed reports on alarms, incidents, and complaints to maintain operational oversight.
  • Provided leadership and support to security staff, fostering a motivated work environment.
  • Assisted in enforcing security protocols during events at TD Garden, ensuring safety.

Security Supervisor

AlliedBarton Security
Boston, MA
02.2005 - 10.2013
  • Supervised crew of security officers to ensure compliance with operational protocols.
  • Managed overnight building operations to maintain safety and presence.
  • Directed administration and training processes for security personnel.
  • Assisted Security Manager with payroll, scheduling, and billing tasks.
  • Conducted supervision exercises to enhance performance of security personnel.
  • Equipped staff with skills in safety enhancement and risk management.
  • Recommended improvements to security systems based on operational assessments.
  • Submitted weekly discrepancy reports for continuous building and operational enhancements.

Security Supervisor

Allied Barton Security
Boston, MA
01.2004 - 01.2005
  • Ensured safe environment for tenants while delivering exceptional customer service.
  • Supervised crew of Security Officers, ensuring adherence to operational protocols.
  • Conducted regular patrols to reinforce security presence throughout property.
  • Monitored surveillance systems for timely detection and response to incidents.
  • Trained new staff on security procedures and emergency response protocols.
  • Developed detailed incident reports documenting security breaches and responses.
  • Implemented access control measures for restricted areas and special events.
  • Coordinated with vendors for efficient delivery of materials and services related to security operations.

Education

Bachelor of Science - Business Management (MIS)

Fisher College
Boston, MA
05-2010

Associate of Science - Business Administration

Fisher College
Boston, MA
12-2004

References

References available upon request.

Timeline

Assistant Manager, Talent Acquisition

MWRA
06.2019 - Current

Workforce Development Coordinator

MWRA
02.2018 - 06.2019

RIS Site Manager

Randstad
02.2017 - 02.2018

Senior Lead Recruiter

Allied Universal Security Services
06.2016 - 10.2016

District Recruiter

AlliedBarton Security Services
04.2015 - 06.2016

Assistant Account Manager

TD Garden, AlliedBarton Security Services
11.2013 - 04.2015

Security Supervisor

AlliedBarton Security
02.2005 - 10.2013

Security Supervisor

Allied Barton Security
01.2004 - 01.2005

Bachelor of Science - Business Management (MIS)

Fisher College

Associate of Science - Business Administration

Fisher College

Similar Profiles

CREATE PROFILE
NELSON ROSARio