Nelson Ruiz
Buckeye,AZ
Summary
Well-qualified Customer Service Agent proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and all metrics. Skilled in documentation, organization, proper notions, and multitasking. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
Work History
Technical Advisor
Charity Golf Today
03.2024 - Current
- Consult with Points of Contact (POCs) to understand client needs, offering tailored solutions for charity golf events.
- Resolve client concerns effectively, ensuring retention and long-term satisfaction through proactive communication and follow up.
- Drive B2B sales and partnership opportunities, identifying prospects and presenting value propositions to stakeholders.
- Design, develop, and maintain event websites, handling coding, backend platform configurations, and technical troubleshooting.
- Lead client training sessions, teaching platform usage and event optimization strategies to empower clients.
- Develop sponsorship packages, event registration processes, and marketing materials tailored to client needs.
- Collaborate on strategic goal development to ensure clients meet their fundraising and participation objectives.
- Manage organizational workflows, ensuring accuracy in project planning, execution, and meeting critical deadlines.
- Deliver exceptional client satisfaction by providing comprehensive support and maintaining clear communication throughout projects.
- Oversaw staff training and development to maintain high-quality instruction and service standards.
Logistics Specialist (Inside Sales)
Priority1
06.2023 - 01.2024
- Built relationships to maintain business with clients.
- Managed and tracked shipments to confirm proper deliveries on orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Coordinated with warehouses on inbound and outbound shipments.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Sales Associate Specialist
Orangetheory Fitness
01.2023 - 05.2023
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Performed inbound and outbound calls, as well as creating your OTF (Orange Theory Fitness) book of business and assessing a pipeline to ensure consistent sales of products and memberships.
- Facilitated public relations via outreach events as well as hosting events to market our memberships and products.
- Inspired clients to meet and reach their goals while also creating long lasting relationships and creating an awesome workout environment for our clients.
Associate Banker
JPMorgan Chase
12.2021 - 05.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Handled and monitored upwards to $25,000 - $50,000 cash.
- Assisted in client withdrawals and deposits from anywhere to $50,000 - $100,000.
- Performed everyday transactions seamlessly, along with memorizing vital banking terminology and information.
- Delivered exceptional customer service while establishing meaningful relationships with clients.
- Represented the one-chase family team with personal connections, customer engagement, courtesy, and professionalism.
Education
Associate of Business: General Requirements (ABUS) - Business
Maricopa Community Colleges - Estrella Mountain Community College
01.2023
High School Diploma -
Estrella Foothills High School
05.2018
Skills
- Bilingual - Spanish
- Organizational skills
- Training and mentoring
- Leadership
- Networking
- Data Analysis
- Time Management
- Various Computer Software
- Critical Thinking
- Customer Service
- Multitasking
- Account Managing
- Document review
Accomplishments
Maricopa Gen Foundation Award Scholarship: Community Innovation Summit
Timeline
Technical Advisor
Charity Golf Today
03.2024 - Current
Logistics Specialist (Inside Sales)
Priority1
06.2023 - 01.2024
Sales Associate Specialist
Orangetheory Fitness
01.2023 - 05.2023
Associate Banker
JPMorgan Chase
12.2021 - 05.2023
High School Diploma -
Estrella Foothills High School
Associate of Business: General Requirements (ABUS) - Business
Maricopa Community Colleges - Estrella Mountain Community College
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