Nelson Ruiz
Bridgeport
Summary
Adept Diesel Mechanic Technician with a proven track record at SOS Road Service LLC, enhancing workshop efficiency and customer satisfaction through expert engine diagnostics and interpersonal skills. Streamlined repair processes and excelled in a fast-paced environment, demonstrating exceptional problem-solving and communication abilities. Achieved significant performance improvements without compromising quality.
Overview
4
4
years of professional experience
Work History
Diesel Mechanic Technician
SOS Road Service LLC
06.2022 - Current
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Ordered parts necessary for vehicle repairs and new installations.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Boosted workshop productivity, implementing efficient scheduling system for repairs.
- Provided exceptional customer service, explaining complex mechanical issues in understandable terms.
Package Handler
Amazon
12.2021 - 05.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
Sales Associate
Home Depot
06.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Associate of Science - Computer Science
Housatonic Community College
Bridgeport, CT05-2027
High School Diploma -
Central High School
Bridgeport06-2021
Skills
- Vehicle inspections
- Engine diagnostics
- Inspection procedures
- Safety management
- Parts ordering
- Customer service
- Documentation
- Performance improvement
- Attention to detail
- Problem-solving
- Time management
- Verbal and written communication
- Job site safety
- System troubleshooting
- Shop management
- Maintenance scheduling
- Diagnostic testing
- Technical documentation
- Service documentation
- Troubleshooting & diagnosis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Diesel Mechanic Technician
SOS Road Service LLC
06.2022 - Current
Package Handler
Amazon
12.2021 - 05.2022
Sales Associate
Home Depot
06.2021 - 12.2021
Associate of Science - Computer Science
Housatonic Community College
High School Diploma -
Central High School
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