Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Santiago

Kissimmee,FL

Summary

Experienced in register operations and customer service, contributing to seamless front-end processes. Proactively addresses customer needs, resulting in improved service delivery. Known for reliability and strong collaboration within teams to achieve goals.

Overview

4
4
years of professional experience

Work History

Grocery Clerk

Publix
Orlando, Florida
02.2025 - 07.2025
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Stocked shelves, rotated merchandise and ensured product freshness.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Conducted regular inventories to ensure adequate stock levels were maintained at all times.

AV Technician

Encore
Davie, Florida
05.2022 - 11.2024
  • Set up audio-visual equipment for events and presentations.
  • Troubleshot technical issues during live events and meetings.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Set up staging areas according to safety regulations using appropriate rigging techniques.
  • Provided technical support to customers using the audiovisual system prior to their event or meeting start time.

Sales Associate

Reebok
Davie, Florida
09.2021 - 03.2022
  • Assisted customers by providing product knowledge and recommendations.
  • Replenished stock and organized merchandise on sales floor.
  • Maintained store visual displays according to brand standards.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Audio Engineer Diploma - Audiology

SAE Institute of Miami
Miami, FL
08-2022

Skills

  • Customer service
  • Inventory management
  • Product knowledge
  • Safety compliance
  • Cash handling
  • Visual merchandising
  • Conflict resolution
  • Team collaboration
  • Time management
  • Effective communication
  • Brand representation
  • Equipment maintenance
  • Problem solving
  • Attention to detail
  • Technical troubleshooting
  • Punctual and reliable

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Grocery Clerk

Publix
02.2025 - 07.2025

AV Technician

Encore
05.2022 - 11.2024

Sales Associate

Reebok
09.2021 - 03.2022

Audio Engineer Diploma - Audiology

SAE Institute of Miami
Nelson Santiago