Nelson Santos Jr.
Berea,OH
Summary
Seasoned Operations Manager and talented leader with 6 years of experience. I apply exceptional planning and problem-solving skills toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Aside from my Operations Manager experience I've been a dynamic International Freight Forwarder with a proven track record of 12 years experience at Marine Services International. Expert in the field of logistics management and customer relations. Excelled in developing standard operating procedures, enhancing operational efficiency, and maintaining high compliance with customs regulations. Known for exceptional negotiation skills and a strong aptitude for problem-solving, ensuring profitable and compliant international shipping solutions. Result-driven candidate with extensive knowledge of logistics. Possesses excellent problem-solving and communication skills. Develops and maintains relationships with clients, carriers and suppliers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
International Freight Forwarder
Marine Services International
12.2012 - Current
- Provide quotes to shippers and agents with 24 hours that yield profitable margins.
- Communicate effectively with vendors(truckers, airlines) to maintain competitive buying power.
- Coordinate, arrange and prepare bookings and documents for shipments according to the terms of sale.
- Create & maintain customer profiles.
- Regular warehouse dock checks.
- Prepare reports as requested.
- Initiate,manage claims from start to finish.
- Prepare accounting invoices.
- Managed multiple departments including Warehouse and Operations ( Imports & Exports)
- Develop and create SOPs
Education
High School Diploma -
Fairview Highschool
Fairview Park, OH05.2010
Skills
- Strong oral and written communication
- Customer relations and service
- Detail oriented and self motivated
- Able to work in a team and independently
- International Sales
- Negotiations and presentation
- Professionalism
- Time management
- Worked with various systems, ie (Microsoft Word, Outlook, Excel, Copier, Fax, etc)
- IMDG & IATA Hazmat Certified
- Forklift Certified
- TSA /STA Certification
- Cost Analysis
- Documentation Management
- Route Optimization
- Transportation Planning
- Logistics Management
- Cross-border Coordination
- Multimodal Transportation
- Import and export compliance
- International Shipping Expertise
- Customs regulations knowledge
- Incoterms Understanding
- Shipment tracing
- Problem-solving aptitude
- Adaptability and Flexibility
- Analytical Thinking
- Customs Compliance
- Multitasking
Certification
Fred Pryor Seminars Certification-
Leadership, Team-Building and Coaching Skills for Managers and Supervisors
6 credit hours- 9/21/18
Timeline
International Freight Forwarder
Marine Services International
12.2012 - Current
High School Diploma -
Fairview Highschool
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