Nelson Silva
Miami,FL
Summary
General management professional with over 10 years’ progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line.
Overview
17
17
years of professional experience
Work History
Server Manager
Bistro 8
03.2025 - Current
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Restaurant Bar Manager
Bayshore Club
12.2022 - 03.2025
- Monitored compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
Restaurant Owner
La Cuvee Miami
03.2021 - 01.2024
- Spearheaded daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented streamlined processes to enhance kitchen efficiency and reduce wait times.
- Trained and mentored staff on best practices in food safety and service excellence.
- Designed marketing campaigns to increase brand awareness and drive customer engagement.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
General Manager
Akashi Sushi Bar
06.2021 - 03.2022
- Directed operational strategies to enhance customer satisfaction and service efficiency.
- Developed training programs for staff to improve performance and service quality.
- Managed inventory systems, ensuring optimal stock levels and minimizing waste.
- Implemented cost-control measures, reducing overhead expenses without compromising service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Restaurant Bar Manager
Okami Sushi
08.2020 - 06.2021
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Closed out cash register and prepared cashier report at close of business.
Restaurant Bar Manager
Cantina La Veinte Miami
03.2019 - 03.2020
- Oversaw daily bar operations, ensuring high standards of service and product quality.
- Trained and mentored staff on mixology techniques and customer engagement strategies.
- Managed inventory levels, optimizing stock control and reducing waste through efficient ordering practices.
- Led the company to its lowest liquor cost record since they opened.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
General Manager
BARU LATIN BAR
11.2015 - 02.2019
- Managed overall customer experience and profitability of restaurant and associate night club.
- Directly managed, trained and ensured professional development of 65+ employees
- Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations
- Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service
- Multi-unit management experience: responsible for area store operations as needed
Server
CANTINA LA VEINTE
01.2015 - 03.2016
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Server
BARU URBANO
02.2011 - 12.2014
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
Owner
NUTRI-FIT VITAMIN SHOP
01.2013 - 10.2014
- Manage the operations, staffing, and sales/profit goals in a single assigned retail store
- Ensure total compliance with all store operations policies
- Responsible for keeping store clean and uncluttered
- Manage work schedules within established budgets for optimal store coverage
Sales & Assistant Manager
ABSOLUTE TAN
01.2010 - 09.2011
- Assisted customers in tanning selections, recommended items and ensured prompt and accurate service.
- Recruit exceptional professional to maintain tanning salon standards
- Keep salon operating profitably per budgetary guidelines
- Network at industry events to promote business
- Source high-quality and trending tanning products for the salon
- Ensure facility operates per all safety and regular guidelines
Cook / Server / Register
SHAWARMA KING
01.2009 - 03.2010
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Monitor and maintain the quality of food prepared
- Ensure food is safely and timely prepared
- Greet customers as they arrive at the store and provide them with information about products and/or services
Carver
TEXAS DE BRAZIL
01.2008 - 12.2008
- Assisted customers in carving selection, and ensured prompt, accurate service.
- Monitor customers in carving their meat selection
- Suggested wine or liquor selections
- Greet customers at their table and made sure to be available when needed.
- Ensure that food was prepared and taken in a timely manner
Skills
- Exceptional ability to identify and resolve problems in timely manner
- Proven ability to build productive teams that deliver exceptional guest service
- Unique ability to identify and implement cost saving measures
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server Manager
Bistro 8
03.2025 - Current
Restaurant Bar Manager
Bayshore Club
12.2022 - 03.2025
General Manager
Akashi Sushi Bar
06.2021 - 03.2022
Restaurant Owner
La Cuvee Miami
03.2021 - 01.2024
Restaurant Bar Manager
Okami Sushi
08.2020 - 06.2021
Restaurant Bar Manager
Cantina La Veinte Miami
03.2019 - 03.2020
General Manager
BARU LATIN BAR
11.2015 - 02.2019
Server
CANTINA LA VEINTE
01.2015 - 03.2016
Owner
NUTRI-FIT VITAMIN SHOP
01.2013 - 10.2014
Server
BARU URBANO
02.2011 - 12.2014
Sales & Assistant Manager
ABSOLUTE TAN
01.2010 - 09.2011
Cook / Server / Register
SHAWARMA KING
01.2009 - 03.2010
Carver
TEXAS DE BRAZIL
01.2008 - 12.2008
Similar Profiles
Taylor EbyTaylor Eby
Server at White Lodging At 8-Eleven Modern BistroServer at White Lodging At 8-Eleven Modern Bistro
Bryan SamieeBryan Samiee
Manager at 8@8 CafeManager at 8@8 Cafe
Abass BraimahAbass Braimah
Business Development Representative at 8 X 8Business Development Representative at 8 X 8
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami