NELSON SILVA BETANCOURT

Basel | 02/2015 – 02/2018

• Provided consulting services in intercultural communication, image strategy, and client engagement.
• Managed projects independently, coordinating with a diverse international clientele.
• Strengthened leadership, adaptability, and cross-cultural awareness competencies later applied to research and diplomacy.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.

Basel | 01/2013 – 09/2014

• Managed operations and staff of an international franchise brand founded in London.
• Oversaw client relations, scheduling, and administrative coordination.
• Developed leadership, cross-cultural communication, and organizational skills in a global service environment.
• Maintained general appointment calendar and set shift schedules.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Achieved personal sales goals by upselling products to meet individual needs.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Court Clerk — Civil and Criminal Courts
Caracas | 1998 – 2000

• Drafted legal documents and coordinated judicial processes.
• Supported judges and attorneys in procedural management and case tracking.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Reviewed court documents to process subpoenas, motions and pleadings.
• Assisted court in scheduling hearings, meetings and other events to support seamless operations.
• Managed confidential information securely, upholding the integrity of the court system.