Nelson Suarez
Miami
Summary
Over 25 years of aerospace experience with outstanding commitment to customer service satisfaction. Dedicated to optimizing efficiency and planning solutions to increase productivity and profitability without sacrificing the quality of service. Consistently able to meet deadlines and objectives, able to travel, and work under pressure.
Overview
29
29
years of professional experience
Work History
Loadmaster
National Airlines
01.2023 - Current
- Supervise and direct ground support staff assigned to the loading and unloading aircraft.
- Train / instruct personnel on the safe and proper handling methods consistent with the Airlines manual procedures to avoid damage to the aircraft, personnel and/or cargo.
- Train / instruct personnel on proper reporting and documentation needed for finished flights.
- Ensure the cargo compartments of the aircraft are kept clean and free of debris.
- Report any lost, damaged, or unserviceable components of the aircraft cargo loading and restraints systems or cargo equipment to appropriate company personnel.
- Ensure that all cargo intended for carriage on the aircraft is properly packaged, and government regulations.
- Supervise and Operates aircraft cargo Loading systems.
- Direct and supervise all labor groups performing build ups for chartered operations.
- Prepare or supervise the operations of cargo weight and balance documents related to the operation of the flight.
- Act as liaison in the field between company and its customers, vendors, handlers, and government agencies.
- Coordination and supervision of all cargo-related functions related to the flight
- Account and audit cargo for planned loads.
- Ensures all ULDs and restraint hardware are in serviceable condition.
- Accomplishing a complete check of the load prior to departure.
- Verify the documents and location of all Hazardous Materials
Landstar
01.2019 - 01.2022
- Developed and maintained strong relationships with aerospace customers and specialized carriers.
- Coordinated the shipping needs of aerospace customers; primarily parts such as engines, landing gears, and APUs via land, aviation, and marine.
- Analyzed current rates and shipping lanes to negotiate rates of service between the shipper and specialized aerospace carriers.
- Responsible for qualifying carriers, growing revenue, obtaining rate agreements, and approving spot requests.
- Communicated with customers and developed the solution necessary to meet and exceed their project needs.
Sales & Project Executive
Associated Energy Group
01.2016 - 01.2019
- Evaluate market conditions to develop account strategies and flexible solutions to expand accounts and penetrate land, aviation, and marine markets.
- Make strategic and analytical decisions while offering solutions to new customers.
- Develop project plans, access risks, acquire assets, coordinate logistics, liaison between team and customer, and oversee through completion.
- Developed a new division consisting of land and marine fuels, while developing domestic and international customers and vendor portfolios
- Generate truckload sales of Jet-A to independent fuel-based operators – FBOs and MROs with test cell facilities.
- Bid and manage various government RFPs such as DLA Sea-Card program, DLA Air Card, FBO.gov, Bid Net, and Miami-Dade School Board Fuel program.
- Assist credit as the liaison in the billing and collections process for key accounts pertaining to portfolio, reaching maximum credit and past due statuses.
- Assist logistical team in building relationships with new carriers, lowering costs for customers.
- Brand representative at various aerospace symposiums – NBAA, MRO, IATA, Helo Expo
- Travel to customer locations to better understand needs and diminish interruptions to the customer’s workflow.
NSA Group
01.2010 - 01.2012
- Developed and maintained strong relationships with aerospace customers and specialized carriers.
- Coordinated the shipping needs of aerospace customers; primarily parts such as engines, landing gears, and APUs via land, aviation, and bunker fuels.
- Analyzed current rates and shipping lanes to negotiate rates of service between the shipper and specialized aerospace carriers.
- Responsible for qualifying carriers, growing revenue, obtaining rate agreements, and approving spot requests.
- Communicated with customers and developed the solution necessary to meet and exceed their project needs.
- Developed successful pricing structures that attracted and retained customers.
Station Manager and Load Master
Kalitta Air
01.2010 - 01.2012
- Created, developed, and managed the scheduled service operations in Bagram Air Force Base
- Prepared cargo hazmat documentation such as air waybill, cargo manifests, and general declaration. Coordinated such activities with customers, handling agents and/or suppliers.
- Train / instruct DHL and Move One personnel on the safe and proper handling methods consistent with the Airlines procedures to avoid damage to the aircraft, personnel and/or cargo.
- Oversaw ramp and safety operations, aircraft handling, as well as fulfilled the duties of a Load Master
- Handled day to day public relations with customers and different branches of the Military.
- Coordinated with the maintenance department all pertinent matters of parts when the aircraft was AOG ensuring that all parts would clear customs.
- Ensured proper weight distribution, tie-down and restraint of any load under jurisdiction.
- Ensured all flights tied down and cargo handling equipment was on-board and properly stowed/loaded as required, inventoried, inspected.
- Supervised and directed labor groups assigned to the loading and unloading of the aircrafts, trained / instructed such labor groups to ensure safe and proper handling method consistent with company rules and procedures to avoid damage to the aircraft, personnel and/or cargo.
- Ensured that any (un)loading or servicing operation that was not consistent with the safety of operations and the requirements of Manual procedures were immediately suspended and that any such discrepancies were rectified prior to recommencing such operations.
Jeppesen Fuel Liaison
World Fuel Services
01.2006 - 01.2010
- Managed the new commercial relationship between Jeppesen and World Fuel Services
- Conducted customer visits as well as renewed several Military and commercial contracts for World Fuel Services
- Oversaw the day-to-day fuel and trip planning needs for customers such as Qatari Air Force, The Colombian Air Force, and the presidential fleet for the President of Ecuador
- Liaised all aspects of trip kits, permits and ground handling essentials for the combined customer base.
- Implemented processes for A/R, & A/P on vendor supplier fees; verification of fees related to aviation fuel transactions between customers and FBO’s; disseminated and coordinated instructions for clarifying price and tax issues, crediting erroneous billing mistakes, established credit limits.
- Compiled the flight information to expedite fuel orders according to movement of corporate and commercial aircraft schedules; arranged fuel for customers domestic and international and FBO’s.
- Analyzed current and existing delays within major locations and FBO’s, assuring fueling information to be concise and accurate.
- Performed entries of POs and sent them to appropriate suppliers/airport contacts, both scheduled and ad-hoc flights
- Handled customer requests and issuance of fuel carnets once approved; implemented customer pricing inquiries for ad-hoc fueling, issued proposals.
- Provided sales support for in-house quoting, cold-calls and queries, and maintained customer profitability.
Station Manager & Load Master
Polar Air Cargo / Atlas Air
01.1997 - 01.2002
- Created, developed, and managed the scheduled service operations in Campinas VCP, Brazil and in Santiago, Chile
- Oversaw ramp operations and aircraft handling, as well as fulfilling the duties of a Load Master
- Coordinated operations, handled permit application procedures, kept manuals current, and revised to meet optimum standards; implemented station maintenance effectiveness as well as reduced costs.
- Implemented station controls and worked hand in hand with United States Customs Attaché to ensure a narcotic free operation. Developed a customer policy on delays and recovery and worked hand in hand with Globe Ground in Santiago, Chile as well as Van Lines and SATA in Brazil to achieve a 90% on time schedule.
- Handled day to day public relations with customers in Chile and achieved a lower cost per service ratio in Santiago per flight.
- Coordinated with the maintenance department all pertinent matters of parts when the aircraft was AOG ensuring that all parts would clear customs expeditiously.
- Coordinated facets and liaison for numerous Charters of third-party companies such as: Lufthansa, FedEx, UPS, Iberia, LAN Chile, as well as Military Air Command Charters (MAC)
- Coordinated on ground, for cargo related situations, from load pre-planning and building to loading and unloading of assigned aircraft, to fly with such aircraft as required.
- Ensured proper weight distribution, tie-down and restraint of any load under jurisdiction.
- Ensured all flights that tie down and cargo handling equipment was onboard and properly stowed/loaded as required, inventoried, inspected and (if lost, damaged, or destroyed) that replacement request has been placed.
- Prepared cargo related documentation if required (air waybill, cargo manifests, general declaration, etc.) or if necessary, coordination of such activity with customers, handling agents and suppliers.
- Supervised and directed labors groups assigned to the loading and unloading of the aircraft, trained / instructed such labor groups to ensure safe and proper handling method consistent with company rules and procedures to avoid damage to aircraft, personnel and/or cargo.
Skills
- Fluent Languages: English, Spanish and Portuguese
- Computers Knowledge -Windows & MAC based systems, MS Office (Word, Excel, PowerPoint), Frontier Based AS400, Sita, QuickBooks, Salesforce
- Commercial Driver’s License with Tanker Hazmat- Current
- IATA Hazardous Materials Certification (1997 - 2016)
- Adaptable Decision-making
- Weight and balance calculations
- Physical stamina and strength
- Freight documentation mastery
- Hazardous materials handling
- Quality assurance standards
- Technical report writing
- Emergency response preparedness
- Logistics coordination
- Inventory control practices
- Load planning proficiency
- Loadmaster training experience
- Ground support collaboration
- Loading equipment operation
- Flight safety protocols
- Advanced loadmaster software
- Aircraft weight distribution
- Securing cargo techniques
- Cargo management expertise
Languages
English
Timeline
Loadmaster
National Airlines
01.2023 - Current
Landstar
01.2019 - 01.2022
Sales & Project Executive
Associated Energy Group
01.2016 - 01.2019
NSA Group
01.2010 - 01.2012
Station Manager and Load Master
Kalitta Air
01.2010 - 01.2012
Jeppesen Fuel Liaison
World Fuel Services
01.2006 - 01.2010
Station Manager & Load Master
Polar Air Cargo / Atlas Air
01.1997 - 01.2002