Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NELSON TANYU NGWAYI

Ellicott City,MD

Summary

A highly skilled Online Sales Representative with a dynamic approach. Exceptional telephone etiquette and have been working in virtual sales representation for 3 years. I am adept at understanding customer requirements, effective communication, and de-escalation techniques to solve problems. I strive to offer valuable solutions to customers and focus on building long-lasting relationships to drive sales.

Overview

6
6
years of professional experience

Work History

Lab Instructor/Studio Assistant (Work Study)

FULL SAIL UNIVERSITY
09.2023 - Current
  • Instruct Classes and manage studio sessions
  • Assign and distribute microphones
  • Maintain client materials
  • Greet clients, answer questions and complete transactions
  • Contribute work on Hand-made client design cards
  • Account for funds and work closely with marketing.

Direct Support Professional/Caregiver (House Manager)

SEVITA REM
01.2022 - 08.2022
  • Document client behavior and assisted with treatment modalities
  • Drove clients to medical appointments, groceries, and outings
  • Protected clients from harm through vigilant care and observation
  • Assisted clients in carrying basic daily activities such as grooming, cleaning
  • Keep environment neat, safe and hazard free
  • Cook meals and clean up dishes
  • Administered medications as instructed by physician and medical documentation
  • Provided in-home patient care for developmentally disabled and geriatric patients.

Online Sales Manager

eFarmers
03.2019 - 08.2021
  • Answering all incoming calls and chat/call requests, responding to email within in a timely manner
  • Converting every sales opportunity to a confirmed appointment or turn them into a sales consultant
  • Identifying customer needs and providing the sales quote based on tier one credit
  • Receiving, editing, and processing the sales orders, from the company web portals
  • Handling the internet inquiries on purchasing new products
  • Calling, texting, and sending an email to the customers and trying to get them scheduled for an appointment with one of our sales professionals
  • Communicating with customers on their online inquiries or via the phone (heavy incoming calls and outgoing calls made daily)
  • Meeting the company sales quota by meeting the goals of appointments set/sold per week
  • Sending out emails to ensure that the customer's questions are answered and confirming product availability
  • Responding to the customer feedback on the social media (Facebook, Google Reviews, and Yelp).

Education

Bachelor of Science - Management Science

University Of Buea
BUEA, Cameroon
01.2016

Skills

Active Listening Skills
Improving Customer Experience
Building Customer Loyalty
Positive Attitude
Bilingual Customer Support
Time Management
Interpersonal Skills
Complaint Resolution
Communication
Patience
Problem Solving
Organizational Skills
Critical Thinking Skills
Decision Making
Product Knowledge
Cross Selling / Up-Selling

Languages

English
Professional Working
French
Professional Working

Timeline

Lab Instructor/Studio Assistant (Work Study)

FULL SAIL UNIVERSITY
09.2023 - Current

Direct Support Professional/Caregiver (House Manager)

SEVITA REM
01.2022 - 08.2022

Online Sales Manager

eFarmers
03.2019 - 08.2021

Bachelor of Science - Management Science

University Of Buea

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NELSON TANYU NGWAYI