Nelson Torres
Houston,TX
Summary
Global Chief Human Resources Officer with extensive experience in aligning people, processes, and technology to drive business success across North America, EMEA, and India. Proven ability to collaborate with senior leadership, engage with boards, and lead high-performance teams in Fortune 500 and mid-sized, PE-backed companies. Renowned for strategic HR leadership, fostering a culture of trust, empowerment, and driving business growth through effective people strategies.
Overview
19
19
years of professional experience
Skills
- Boardroom & Private Equity Experience
- Mergers & Acquisitions
- Organizational Development
- Total Rewards Strategy
- Employee Experience Design
- Compensation Committee
- Diversity & Inclusion
- Culture Building
- Talent Management & Development
- Compliance & Risk Management
Work History
Chief Human Resources Officer
HMT Tank
Houston, TX
04.2023 - Current
- Lead the people strategy to recruit, retain, and develop top talent, ensuring alignment with business goals across North America and EMEA. Partner closely with senior executives, advise the CEO, and actively engage with the board and employees at all levels.
- Enhanced Total Rewards strategy by overseeing the benefits plan, resulting in improved offerings while reducing costs by $1.8M. Led a cross-functional team to redesign the bonus plan, aligning it with business objectives, and drove a 29% increase in 401(k) participation within 12 months, reducing fees and improving portfolio performance.
- Drove company culture by deploying the first-ever engagement survey, establishing enterprise action plans. Built a talent development roadmap, focusing on upskilling managers to improve business & leadership acumen. Implemented succession planning to address key pinch points and launched a new LMS to reinforce a safe workplace culture.
- Unified 1,200 employees across 9 countries into a global HR platform with ADP, automating key life-cycle tasks like onboarding and qualified life events. Transitioned to a cost-neutral managed service model, outsourcing payroll processing, and reduced company risk by $500K through shifting compliance liability to ADP.
Director, People Operations
Crown Castle
Houston, TX
05.2019 - 04.2023
- Built a comprehensive value case, conducted current-state assessments, and developed a multi-year roadmap. Successfully designed and implemented a new operating model
- Managed all hire-to-retire processes, handling over 33,000 interactions annually with an average customer satisfaction rate of 96%
- Directed cross-functional teams to design and implement an HR technology architecture, including ServiceNow for case and knowledge management, Five9, UKG HCM, Onboarding, and Perception systems
- Achieved a 26% reduction in Tier 1 volume within 18 months through the deployment of Employee Self-Service (ESS) and Manager Self-Service (MSS) systems, strategic outsourcing, Robotic Process Automation (RPA), and process redesign, resulting in faster resolution times
Director, Global HR Service Delivery
Centrica
Windsor, UK
05.2018 - 05.2019
- Program lead for assessing and implementing a long-term employee services strategy, resulting in a cost reduction of approximately £2MM within 12 months
- Managed HR service delivery for approximately 20,000 employees across nine countries in North America and EMEA, with delivery centers in the US, Poland, and India. Held budget accountability of £7MM
- Led employee experience practice evaluating critical payroll processes by creating personas, conducting journey mapping workshops, and driving 16 short and long-term recommendations for improvement
Chief of Staff to CHRO
Centrica
Houston, TX
05.2017 - 05.2018
- Served as a strategic advisor across all HR areas to the CHRO for North America, providing both strategic and operational leadership, including roles as M&A integration leader, facilitator of HR leadership team meetings, and program board proxy
- Led the Workday Embedment function to drive system adoption, delivering over 50 training sessions and conducting more than 15 workshops for HR and business leaders
- Transformed the onboarding process, resulting in a 20 point increase in new hire satisfaction and improving speed to productivity by 4 business days
Senior Manager, HR Services
Aon Hewitt (Alight Solutions)
Houston, TX
07.2013 - 05.2017
- Managed P&L for a portfolio of HR Services clients, including Fortune 500 companies
- Led a team of approximately 200 employees, delivering over 200,000 HR transactions and processing ~$11.3B in payroll with 99.6% accuracy, handling ~100,000 calls for more than 160,000 employees across the US, UK, and Canada
- Partner with senior executives to influence strategic initiatives including; improving new hire pay timeliness by 29%, implementing overpayment recovery process (savings of $2MM), and creating HR score cards improve performance/efficiency
Manager, HR Services
Aon Hewitt (Alight Solutions)
Houston, TX
03.2008 - 07.2013
- Managed a team of four analysts overseeing day-to-day HCM operations, including interface/vendor management, 50+ HR business processes, client relationship management, and escalation resolution
- Evaluated over 30 HR processes and led reengineering initiatives to streamline work efforts
- Facilitated on-site requirement sessions for a PeopleSoft client, advising on how to streamline HR processes for their 115,000 employees through reengineering business processes and implementing new HR technology solutions
Various Roles, HR Services
Aon Hewitt (Alight Solutions)
Houston
08.2005 - 03.2008
Education
B.B.A. - International Business
University of Houston - Downtown
Volunteer Experience
Mobile Resource Coordinator, Kingdom Story Fellowship, Partner with local schools, food banks, churches, community organizations, and volunteers to identify urban food deserts, gather food supplies, and deliver meals on a monthly basis via a mobile food pantry (< 1,400 served in 2021)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Advanced (C1)
C1
Timeline
Chief Human Resources Officer
HMT Tank
04.2023 - Current
Director, People Operations
Crown Castle
05.2019 - 04.2023
Director, Global HR Service Delivery
Centrica
05.2018 - 05.2019
Chief of Staff to CHRO
Centrica
05.2017 - 05.2018
Senior Manager, HR Services
Aon Hewitt (Alight Solutions)
07.2013 - 05.2017
Manager, HR Services
Aon Hewitt (Alight Solutions)
03.2008 - 07.2013
Various Roles, HR Services
Aon Hewitt (Alight Solutions)
08.2005 - 03.2008
B.B.A. - International Business
University of Houston - Downtown
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