Nelson Vaca
Miramar ,FL
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Always going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
8
8
years of professional experience
Work History
Waiter
Corsair At JW Marriott
06.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Server Shift Leader
The Cheesecake Factory Restaurant
01.2018 - 06.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Olive Garden - Darden Restaurants
08.2016 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL04-2012
Bachelor of Science - Biology
Florida International University
Miami, FLCurrent
Skills
- Upselling techniques
- Dining room logistics
- Customer relationship management
- Wine knowledge
- Menu presentation
- High-volume dining
- Order accuracy
- Strong multitasking
- Order Taking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waiter
Corsair At JW Marriott
06.2022 - Current
Server Shift Leader
The Cheesecake Factory Restaurant
01.2018 - 06.2022
Server
Olive Garden - Darden Restaurants
08.2016 - 01.2018
High School Diploma -
Mcarthur High School
Bachelor of Science - Biology
Florida International University
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