Nelson Villacis
Central Islip
Summary
Dynamic professional seeking a position in finance with a proven track record at JPMorgan Chase & Co., excelling in customer satisfaction, and problem-solving. Leveraging analytical thinking and attention to detail, I thrive in fast-paced environments, driving results through effective team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
RED WING SHOES
Massapequa
02.2024 - Current
- Applied strong product knowledge and technical skills to assist customers.
- Constructed lasting relationships with clients, building brand loyalty by providing conscientious customer service.
- Promoted a high-quality Red Wing brand image through professional marketing techniques.
Advanced Warehouse Clerical Support Administrator
Best Buy
Islandia
02.2024 - 03.2025
- Accurately entered and maintained data, ensuring database integrity, and resolving discrepancies to support smoother distribution center operations.
- Assigned tasks to warehouse staff to maximize productivity, and ensure on-time completion.
- Served as the primary contact for resolving vendor, shipment, and logistics issues, using problem-solving skills to prevent supply chain distribution.
- Processed client orders across multiple systems accurately and on time.
Associate Banker
JPMorgan Chase & Co.
Farmingville
06.2021 - 12.2023
- Monitored customer accounts for suspicious activities, or potential fraud.
- Conducted financial transactions such as deposits, withdrawals, transfers, and cashier's checks.
- Exceed performance targets and earn top customer satisfaction scores, 10/10 on the company's OSAT.
- Resolved 95% of account holder issues by identifying root causes and providing timely solutions, ensuring 100% customer satisfaction through phone, email, and in-person interactions.
- Engaged in continuous training and professional development programs to remain updated on product knowledge, industry trends, and patron services techniques, enhancing my ability to serve customers effectively.
Education
Bachelor of Arts Degree - Business Management, Specialization in Finance
Stony Brook University
Stony Brook, NY05.2025
Associate of Applied Science Degree - Business Administration
Suffolk Community College
Selden, NY05.2023
Skills
- Microsoft Office Suite (PowerPoint, Excel), Google Workspace applications, and Adobe Creative Suite
- Analytical thinking, project management
- Banking regulations
- Leadership abilities, problem-solving skills
- Time management strategies
- Attention to detail
- Interpersonal skills
- Inventory control
- Team collaboration, delegation techniques
- Active listening
Awards
- Life and health Insurance License, 03/01/25
- Dean’s List awards from Suffolk County Community College, 10/01/21 - 05/01/23
- Dean’s List awards from Stony Brook University, 09/01/23 - 12/01/24
- JPMorgan Commercial Banking Job Simulation “Forage”, 09/01/23
- Microsoft Excel Certifications, 01/01/25 - Current
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- Life and Health Insurance License March 1st, 2025.
- Microsoft Excel Certification JANUARY 2025.
Accomplishments
- Dean’s List awards from Suffolk County Community College, October 2021 – May 2023.
- Dean’s List awards from Stony Brook University, September 2023 – December 2024.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Advanced Warehouse Clerical Support Administrator
Best Buy
02.2024 - 03.2025
Retail Associate
RED WING SHOES
02.2024 - Current
Associate Banker
JPMorgan Chase & Co.
06.2021 - 12.2023
Bachelor of Arts Degree - Business Management, Specialization in Finance
Stony Brook University
Associate of Applied Science Degree - Business Administration
Suffolk Community College
Similar Profiles
Ethan BerlingerEthan Berlinger
Sales Associate at Red Wing ShoesSales Associate at Red Wing Shoes
Scott OlsenScott Olsen
Store Manager at Red Wing ShoesStore Manager at Red Wing Shoes
Jose TaberaJose Tabera
Key Holder/Cashier at Red Wing ShoesKey Holder/Cashier at Red Wing Shoes
Donald PummillDonald Pummill
Retail Store Manager at Red Wing ShoesRetail Store Manager at Red Wing Shoes
ANNY MEDINAANNY MEDINA
Accountant at THE JUBENI BOYS INCAccountant at THE JUBENI BOYS INC