Summary
Overview
Work History
Education
Skills
Certification
Languages
Groups
Personal Information
Languages
Websites
Timeline
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Nelson Windbush

Vacaville,CA

Summary

Versatile and results-driven professional with a proven track record at Tesla Fremont Factory, excelling in technical support and customer service. Skilled in Adobe Premiere and effective communication, I have led cross-functional teams to drive product improvements, achieving a 100% increase in website traffic through strategic social media campaigns. Demonstrates strong leadership and project management abilities, ensuring excellence in every endeavor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SGT Game Technician

Dave & Buster's
Fairfield, CA
05.2023 - Current
  • Resolved concerns related to gaming activities and prize distribution.
  • Handled customer requests and complaints quickly to improve overall service.
  • Reported equipment failures and games no longer in service to professionals.
  • Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
  • Matched guests' interests with suitable games aligned to their skill levels.
  • Monitored the progress of repair jobs from start to finish.
  • Engaged guests to promote active gameplay and provided clear
  • instructions for each game.
  • Acquired knowledge in health, safety, and environmental responsibilities.
  • Facilitated onboarding by educating new employees about handling gaming tools.
  • Evaluated methods to enhance current game titles for superior user experience.
  • Tested video games to ensure compatibility with various operating systems and platforms.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.

ELEVO Coach Youth Mentor / Program Facilitator

Elevo Coaching
Vacaville, CA
01.2023 - Current
  • On a daily basis, engage one-on-one with students from all walks of life, implementing the curriculum from.
  • Curated programs in arts, music, history, and dance.
  • Maintained up-to-date international background check certification.
  • Executed fingerprint procedures in coordination with DOJ.
  • Maintained a secure environment for students, enhancing overall enjoyment.
  • Collaborated with team to ensure consistent safety and communication.
  • Demonstrate, engage, and participate in all SEL games with students.
  • Manages diverse student groups TK-6 in various activities, ensuring their safety.
  • Consistently served as a positive and motivating role model for team members.
  • Demonstrates exceptional customer service for all students, and school staff.
  • Keep areas clean and sanitary while following COVID-19 protocols outlined by VUSD.
  • Facilitated aid for school personnel.
  • Delivered customized tutoring in subjects like math, science, and English.
  • Mentored students to set goals and develop study skills.
  • Tracked student performance and devised plans for improvement.
  • Discussed student progress with parents/guardians to identify areas for improvement.
  • Customized educational resources to suit varying learning capabilities.
  • Implemented specialized teaching techniques for students with special needs.

Customer Service

Instacart Shopper
Fairfield, CA
01.2023 - Current
  • Delivered groceries to customers in a timely, accurate, and friendly manner
  • Maintained knowledge of the store layout and shopped for orders using an iPad provided by Instacart
  • Used verbal communication skills to interact with customers and coworkers while on deliveries
  • Followed all safety procedures when loading/unloading carts or trucks as well as following company policies regarding personal belongings at work stations
  • Completed online training modules before beginning shifts and completed any additional training required by management during employment period.

Ube Driver Partner

Uber
Fairfield, CA
01.2022 - Current
  • Star customer service
  • Loaded and unloaded vehicles, identified and took the shortest and fastest root
  • Always demonstrated the ability to remain calm in stressful situations
  • Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required
  • Over 80 trips Achieved and maintained a perfect 5-star Uber rider rating
  • Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction
  • Provided safe and reliable transportation services to passengers in a timely manner
  • Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to optimize travel time
  • Effectively communicated with passengers to ensure a positive experience and address any concerns or special requests
  • Managed cash transactions accurately and efficiently, providing receipts when required
  • Adhered to all traffic laws, regulations, and safety standards to ensure the safety of passengers and other road users
  • Maintained proper documentation including trip logs, mileage records, fuel consumption reports, etc
  • Assisted passengers with loading/unloading luggage or belongings as needed
  • Responded promptly to customer calls or dispatch instructions for pick-ups/drop-offs at specified locations
  • Navigated through heavy traffic or adverse weather conditions while maintaining professionalism and composure
  • Collaborated with taxi dispatchers or call centers to coordinate pick-up schedules effectively
  • Provided assistance to elderly or disabled passengers by offering support during boarding/exiting the vehicle if necessary
  • Handled difficult situations calmly and professionally while ensuring passenger safety at all times
  • Performed routine inspections on the vehicle before each shift to identify any maintenance issues that may affect operations

Tesla North Paint Technician/ Quality Engineer

Tesla Fremont Factory
Fremont, CA
10.2022 - 06.2023
  • Work station Trainer, for my North Paint Area, assisted management training new employees and transfers on stations for safety and proper ergonomics during shifts
  • Assists with break rotation, positive motivation and encouragement for all team members all across our departments
  • Worked with HR hands on confronting issues with Inclusion and Diversify department
  • I confronted and implement changes for new hires on boarding new training methods and checking in with new hires during training and tracking development more thoroughly
  • I made new recommendations for our department to grow culture wise
  • Confronted many HR issues on the floor for employees and coworkers
  • Constantly improved safety and issues that put all Employees at risk
  • Empowering all employees to speak up all ways
  • 40+ full time 5 star Employee 6 Multiple Departments trained across the factory
  • I would be the Best
  • Boy for the factory floor in Fremont, CA
  • Never complained, always enjoyed work with positive forward attitude
  • Work with shipping delivery when short staff or time was on a crunch
  • ALWAYS worked tight deadlines with interpersonal and communication skills, and being detail oriented
  • All cases I worked independently and professional building relationships with external and internal teams at all levels
  • Lead cross-functional teams to drive process and product improvements
  • Lead problem-solving teams; use of QA methodologies to manage and facilitate issue resolution including root cause investigations and the development, implementation and monitoring of effective corrective and preventive actions
  • Dev elope and implement quality standards as part of the Tesla Quality System to assure products meet expectations of our target customers
  • Support the development of Design and Process FMEAs
  • Establish and maintain control plans to assure critical features are controlled through the assembly/ production processes
  • Lead/facilitate review and disposition of discrepant materials identified for control of nonconforming product
  • Work closely with Operations, Manufacturing Engineering, Product Engineering, Design Engineering
  • Suppliers, Supplier Quality, and Service teams
  • Establish quality performance metrics and drive issues to true root cause solutions
  • Work with Manufacturing and Design Engineering to determine product specifications and tolerances
  • Audit manufacturing line against released manufacturing processes and procedures
  • Assist in the identification and resolution of manufacturing quality issues
  • Provide problem solving support to manufacturing and Tesla customers; assist Quality department peers as requested
  • Perform on-site analysis of quality-related issues; lead/perform product containment activities and arrange for disposition
  • Assist in the development and improvement of the Quality Management System
  • Maintain a clean and organized work area; follow daily housekeeping and 5S standards
  • Promote and maintain a culture and attitude of continuous improvement, working within the Tesla team to make it more efficient, safer and an enjoyable place to work.

Head Line Cook Manager/ Closing General Manager

Domino's Pizza
Fairfield, CA
08.2022 - 12.2022
  • On the daily provided high customer service and managerial assistance to the store's General Manage, while running and implementing operating standards in the restaurant
  • Role model and leader for my shift
  • Maintained a clean and organized work area, adhering to food safety guidelines at all times
  • Collaborated with the kitchen team to ensure timely preparation of orders during busy periods
  • Assisted in inventory management by monitoring stock levels of ingredients and notifying supervisor when supplies were running low
  • Followed portion control guidelines to minimize waste and maintain cost-effectiveness
  • Demonstrated strong knowledge of different pizza styles, toppings, sauces, and cooking techniques
  • Communicated effectively with servers and other staff members to ensure smooth flow of operations in the kitchen
  • Adapted quickly to changing menu items or special requests from customers while maintaining high- quality standards

Asset Manager

Innervoice Media Inc
Auburn, CA
01.2021 - 07.2022
  • Understanding of narrative story telling
  • Ability to manage multiple on-going projects at a time with team
  • Optimized videos for social channels like: YouTube, Facebook, Instagram & twitter for the company
  • Used Adobe Premiere, After Effects and Adobe Creative Suite (Photoshop, Illustrator, InDesign), Davinci
  • Resolve, Frame IO (or similar project
  • Monitored Multiple alias inbox and respond to new hires and current employees and interns
  • Used slack , G suite and many other apps to communicate between teams
  • Escalate issues and exception requests to upper management from employees
  • Maintained a high degree of professionalism interfaced with all levels of our organization as a primary point of contact for team
  • Assisted training our new office staff and manager which took over my job and many of my task which
  • I was able to migrate to others
  • Understanding of codecs, frame rate, resolution/compression, proxy & offline workflows
  • Manager of budget for ads and objectives
  • Project management for department projects
  • Promo and Marketing strategies for Content
  • Process and Plan for Target Audience
  • Managed film company high value physical assets, as well as handling digital assets for high valued clients and projects for Netflix, Discovery, Honda Motors and indie film makers
  • Asset registering, tracking, barcoding, data base logging and accounting costs for assets
  • Creating processes for rental check-outs
  • Prepares financial and built digital statements, rental activity reports, and forecasts
  • Maintained company client documents for insurance purposes
  • Supervised employees who assisted with the building of financial reporting
  • Maintains positive client relationships
  • Maintained financial documents for legal compliance
  • Compiles and presents asset reports to clients, supervisors, and senior executives
  • Team player while accomplishing related tasks as needed
  • Maintained accurate inventory records of all IT assets, tracking their location, condition, and usage
  • Conducted regular audits to identify discrepancies between physical inventory and recorded data
  • Collaborated with cross-functional teams to assess technology needs and make recommendations for hardware and software purchases
  • Analyzed data from social media platforms to measure the effectiveness of campaigns and make data- driven decisions
  • Implemented paid advertising campaigns on various social media platforms, resulting in 100% increase in website traffic
  • Collaborated with cross-functional teams including marketing, design, and sales to align social media efforts with overall business goals
  • Stayed up-to-date with industry best practices and emerging trends in social media marketing
  • Developed contests/giveaways/campaigns that encouraged user-generated content (UGC) creation
  • Captured high-quality photographs and videos for various events, including weddings, corporate functions, and family portraits
  • Collaborated with clients to understand their vision and ensure their expectations were exceeded
  • Created engaging video content by capturing footage, editing clips, adding music and sound effects, and applying visual effects as needed
  • Operated professional cameras and equipment to capture high-quality footage for various projects
  • Edited raw footage using industry-standard software to create compelling visual content
  • Collaborated with directors, producers, and other team members to understand project requirements and deliver desired results
  • Managed multiple camera angles and shots during live events, ensuring seamless transitions and capturing key moments
  • Organized and managed digital media files in an efficient manner for easy retrieval during post- production process
  • Worked closely with clients or stakeholders to understand their vision and incorporate their feedback into the final product
  • Collaborated with scriptwriters or storyboard artists to plan out shot sequences that align with the narrative structure of the project
  • Troubleshot technical issues related to cameras or editing software during shoots or post-production phase
  • Stayed up-to-date with emerging trends in camera technology and editing techniques through continuous learning initiatives
  • Customer service

Pro Bud Tender & Driver

Elevation 2477
Nevada City, CA
01.2021 - 01.2022
  • Taking orders professionally, explaining stain benefits and types.
  • Assisted with records, arranged, and packaged customers' orders.
  • Maintains an organized environment and facility appearance.
  • Provide consistent, exceptional service for new and existing customers.
  • Respond to customer requests for information in a patient, informative way.
  • Maintained a basic understanding of all cannabis products available for customers.
  • Always follow and lead with the best practices established by the store for customer engagement and compliance.
  • Assisted the company in building a positive image of the organization to employees, customers, the industry, and the community.
  • Built long-term good relationships with customers for referrals and repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

CIS - Networking

Sierra Community College
Rocklin, CA
01.2013

High school or equivalent -

El Cerrito High School
El Cerrito, CA
06.2011

Skills

  • Active Directory
  • Network Security
  • Technical support
  • Manufacturing
  • Computer networking
  • Customer service
  • Construction
  • Training
  • Keyholder
  • Sales
  • System Administration
  • Commercial driving
  • ServiceNow
  • Training & development
  • Data analysis skills
  • Cash Handling
  • Salesforce Marketing Cloud
  • Merchandising
  • Inventory
  • Operating Systems
  • Maintenance
  • Communication skills
  • Hotel experience
  • Teaching
  • Sound Engineer
  • Microsoft Software
  • Cash handling
  • Safety compliance
  • Vehicle inspection
  • Processes and procedures
  • Equipment monitoring
  • Delivery pickup
  • Accident prevention
  • Driving and transportation
  • Shipping and packaging
  • Adobe
  • Sound Design
  • Familiar with Mac
  • PC Pro
  • Hands-on Learner
  • Organized
  • Planner
  • Application development
  • Project management
  • User Interface (UI)
  • Plumbing
  • Video editing
  • Adobe Premiere
  • Linux
  • Childcare
  • Direct sales
  • Microsoft Office
  • Cybersecurity
  • Business analysis
  • Network Support
  • Front Desk
  • A&R Manager
  • Microsoft Excel
  • Executive administrative support
  • Video Editing
  • Team Building
  • ASM
  • Hard Labor
  • Landscaping
  • Painting
  • Tile
  • Demolition
  • Warehouse experienced
  • Computer hardware
  • Desktop support
  • Excel
  • Word
  • PowerPoint
  • Software troubleshooting
  • Photoshop
  • Administrative Experience
  • Driving
  • Sound Engineer Self taught
  • Adobe After Effects
  • Inventory Management
  • Windows
  • Management
  • Adobe InDesign
  • DHCP
  • Help desk
  • Team Lead
  • Salesforce
  • Security
  • Quality assurance
  • Customer relationship management
  • Computer Skills
  • Box truck
  • Customer Service Skills
  • Google Suite
  • Web 30
  • Meta and marketing
  • Cash register
  • Marketing
  • Information security
  • IT support
  • LAN
  • Supervising experience
  • Retail Management
  • DNS
  • Social media management
  • Video Production
  • Automotive repair
  • Retail sales
  • Scheduling
  • Commercial Cleaning Experience
  • Schematics
  • Time management
  • Service excellence

Certification

  • On set Covid 19 Compliance Officer and Trainer, 11/01/20, Present, This newly designated position is responsible for establishing and enforcing COVID-19 safety protocols. Training staff, and monitoring compliance on all film, music videos, and commercial sets.
  • Certified Entry Level Computer Networker, 06/01/11, Present, Graduated from ITA Information Technology Academy with certification of entry level Cert in Cisco networking systems I was Hands-On trained and knowledgeable of network topology's, troubleshooting methods and building computers desktops, laptops, peripheral Hardware.
  • Driver's License, Valid driver's license.
  • Food Handler, 10/01/18, 10/31/21, California Food Handler Good Safety Program 100%.
  • Certified Pool Operator, Certification in pool operation.

Languages

English, Fluent

Groups

San Francisco YMCA Rotary Club, 03/01/10, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Limited

Timeline

SGT Game Technician

Dave & Buster's
05.2023 - Current

ELEVO Coach Youth Mentor / Program Facilitator

Elevo Coaching
01.2023 - Current

Customer Service

Instacart Shopper
01.2023 - Current

Tesla North Paint Technician/ Quality Engineer

Tesla Fremont Factory
10.2022 - 06.2023

Head Line Cook Manager/ Closing General Manager

Domino's Pizza
08.2022 - 12.2022

Ube Driver Partner

Uber
01.2022 - Current

Asset Manager

Innervoice Media Inc
01.2021 - 07.2022

Pro Bud Tender & Driver

Elevation 2477
01.2021 - 01.2022

CIS - Networking

Sierra Community College

High school or equivalent -

El Cerrito High School

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Nelson Windbush