Nelson Zamora
Lakeland,USA
Summary
Logistics and Supply Chain Professional with over 23 years of experience in the pharmaceutical healthcare sector. Recognized for leadership in resource management and delivering exceptional customer service. Proven track record of achieving corporate goals through effective staff management and process optimization. Committed to integrating modern management trends to enhance productivity across all organizational levels.
Overview
23
23
years of professional experience
Work History
Internal Logistics Operations Leader
Pfizer Inc.
Memphis, TN
02.2025 - Current
- Oversite of two distribution centers (Memphis and Pleasant Prairie Logistics Centers) Responsible for the delivery chain serving the US Biopharmaceutical market, supporting all finished goods (trade and samples) deliveries, $5B portfolio, +1,800 SKU’s and receiving from 36+ manufacturing sites and export to 30+ countries. Responsible for consistent compliance with required regulatory agencies regulations, Pfizer policies, procedures, values and Blueprint 2.0. Responsible for the development of the Sites combined annual budget (84M) and financial forecasts, Capital budget (7M) +210 colleagues (4 direct reports) and generating $50+Billion in revenue. Define and continually update strategies and plans to improve key drivers of success, develop site performance goals and operational changes and communicate these drivers to regional and global leadership to ensure optimal market understanding and support. Actively and aggressively engage in local market supply and delivery issue management, escalating proper issues to North America Global Supply Chain (GSC) management in time to ensure necessary remedial actions. Drive organization management systems and continuously improve performance levels in line with established goals. Provide proper performance metrics including the Supply and Logistics Balanced Scorecard (BSC), utilizing these metrics to tune and direct organizational performance. Establish & actively manage strong performance-based relationships with BU operational leadership, clearly negotiating and defining service level expectations.
Director Logistics Center Operations MLC (Site Leader)
Pfizer Inc.
Memphis, TN
02.2022 - 02.2025
- Responsible for the delivery chain serving the US Biopharmaceutical market, supporting all finished goods (trade and samples) deliveries, $5B portfolio, +1,800 SKU’s and receiving from 36+ manufacturing sites and export to 30+ countries. Responsible for consistent compliance with required regulatory agencies regulations, Pfizer policies, procedures, values and Blueprint 2.0. Responsible for the development of the Site annual budget (36M) and financial forecasts, +140 colleagues (7 direct reports) and generating $24+Billion in revenue. Define and continually update strategies and plans to improve key drivers of success, develop site performance goals and operational changes and communicate these drivers to regional and global leadership to ensure optimal market understanding and support. Actively and aggressively engage in local market supply and delivery issue management, escalating proper issues to North America Global Supply Chain (GSC) management in time to ensure necessary remedial actions. Drive organization management systems and continuously improve performance levels in line with established goals. Provide proper performance metrics including the Supply and Logistics Balanced Scorecard (BSC), utilizing these metrics to tune and direct organizational performance. Establish & actively manage strong performance-based relationships with BU operational leadership, clearly negotiating and defining service level expectations.
Director Logistics Center Operations PPLC (Site Leader)
Pfizer Inc.
Pleasant Prairie, WI
09.2018 - 01.2022
- Responsible for the delivery chain serving the US Biopharmaceutical market, supporting all finished goods (trade and greenstone) deliveries. Responsible for consistent compliance with required regulatory agencies regulations, Pfizer policies, procedures, values and Blueprint 2.0. Responsible for the development of the Site annual budget (50M) and financial forecasts, +200 colleagues (6 direct reports) and generating 16+ Billion in revenue. Define and continually update strategies and plans to improve key drivers of success, develop site performance goals and operational changes and communicate these drivers to regional and global leadership to ensure optimal market understanding and support. Actively and aggressively engage in local market supply and delivery issue management, escalating proper issues to North America Global Supply Chain (GSC) management in time to ensure necessary remedial actions. Drive organization management systems and continuously improve performance levels in line with established goals. Provide proper performance metrics including the Supply and Logistics Balanced Scorecard (BSC), utilizing these metrics to tune and direct organizational performance. Establish & actively manage strong performance-based relationships with BU operational leadership, clearly negotiating and defining service level expectations.
Operations Support Manager Memphis Logistics Center
Operations Support Manager Memphis Logistics Center
Memphis, TN
01.2014 - 09.2018
- Lead operations supporting departments (Workforce, Inventory Control, Product Movement and Receiving and Shipping). Lead, motivate and mentor twenty-two direct reports (1 Team Leader, 9 Coordinators and 12 Sr. Logistics Representatives). Monitor balance score cards and SOX mitigations. Develop and sustain service level agreements. Implement continuous improvement initiative (Standard work, 6S, Visual monitors and process confirmation). Responsible for KPI’s, production volumes, inventory, SOP’s, investigations & regulations. Responsible of $4.3B, 1,800 SKU’s inventory (Product, Marketing materials, Vouchers and Co-pay cards). Engaged in budget planning and control operational expenses. Manage production level throughout business units. Support Network initiatives from Operational Excellence, Commercial, Deployment and Transportation. Approve Change managements, Plan temporary deviations, SAP roles, Quality assurance and Event reports.
- EH&S Supporting Operation
- Developed, implemented, and managed company Safety program, EH&S policies and procedures.
- Established and kept plant level EHS safe practices, Risk Assessment, Job Safety Analyses (JSA’s), policies and procedures designed to promote worker health and safety as well as ensure compliance related to Quality, EHS, Security, Dangerous Goods, Transportation, FDA, DEA, TSA, DOT, OSHA, EPA, and local regulations.
- Managed Internal and External audits; Corporate EH&S, VPP, TSA, EPA, DEA and OSHA.
Operations Manager/ Starter and Trade Operation
Operations Manager/ Starter and Trade Operation
Memphis, TN
01.2012 - 01.2014
- Manage thirty colleagues for four logistics business unit operations (Trade, Offline SPR’s, Starters Reps and DTHP). Responsible for production volumes, inventory, shipping schedule, SOP’s, investigations & regulations. Daily production volumes average deliveries 9,000 / 25,000 lines. Oversee 250 SKU’s (Product, Promotional marketing materials, Vouchers and Co-pay cards).
Operations Team Leader/ Logistics Service Provider
Operations Team Leader/ Logistics Service Provider
Memphis, TN
01.2011 - 01.2012
- Responsible of managing and being Liaison of North America and Caribbean Logistic Service Providers. Monitor KPI’s, Contract & Quality agreements, Product launches, Logistics and Supplies. Lead Projects to set up outsourcing and cost reduction or avoidance opportunities.
- Kaizen Lead for the Memphis Logistics Center
- Implement lean manufacturing and distribution techniques and skills.
- Train Colleagues to measure effectiveness and sustain improvements.
- Inventory Management
- Responsible of inventory levels for DEA schedule II, Cold chain biological, Trade, Samples and Generics.
- Manage SAP IDOC and EDI feeds.
Distribution Center Supervisor
Distribution Center Supervisor
Guaynabo, PR
01.2004 - 01.2011
- Supervised sixteen operators and one warehouse clerk to ensure Key Performance Indicators are met. Schedule meeting with the commercial business and finance. Controlled and sustained inventory and production levels for the Distribution Center and Foreign Trade Zone DC in Colon, Panama. Managed inbounds through broker (transport (Horizon) and local manufacturing sites, reduced yard late feeds, negotiated transport pricing, modes of transportation & lane validations. Monitored and tracked logistics to ensure timely delivery of goods. Responsible to manage the DC financial budget and capital expenses for special projects. Conduct periodic assessments of the distribution center processes to ensure a continuous improved lean distribution. Participate in validation activities as well as change management to assure that all key systems/processes remain in a validated state. Investigation Coordinator for the Logistics Center to ensure noncompliant incidents were recorded and appropriate corrective action were implemented and closed in a timely manner.
Demand Planner and Inventory Analyst
Demand Planner and Inventory Analyst
Guaynabo, PR
01.2002 - 01.2003
- Lead analysis on safety stock and inventory levels for finished goods and provide recommendations on adjusting levels based on factors including current demand, market dynamics, capacity constraints, etc. Manage inventory at risk analysis and provide recommendations to team on action plans to reduce product inventory that may expire if not sold. Manage new product launches. Maintain domestic and Caribbean region pharmaceutical and OTC inventory levels and accuracy for over 250 SKUs including cold chain material using MRP forecasts, cycle counts methods and annual physical inventory counts. Participate and integrate planning skill for the sales and marketing product forecasts. Facilitated S&OP meetings. Responsible to run all required inventory reports in SAP to document inventory discrepancies investigations. Handled products receipts in SAP WM to include handling of proper documentation. Maintains proper material replenishments and inventory levels for all packaging materials. Engaged in projects related to the Quality System Management, ISO Certification and Track Wise. Integrate with the management team to provide insight into business process improvements and management findings. Responsible to document and report deviations from established SOP, Job Aids, and other regulatory requirements to the divisional management teams. Facilitate and provides general support for the warehouse operation and supervisory staff.
Education
Master of Business Administration - Management And Marketing
Metropolitan University (UMET)
Puerto Rico05.2010
Bachelor of Business Administration - Information Systems and Computer Science
Bayamon Central University (UCB)
Puerto Rico05.2004
Skills
- Logistics management
- Operational excellence
- Organizational development
- Safety management
- Business Analysis
- Strategic Planning
- Sourcing and negotiation
- Cost reduction
- Transportation
- Budget management
- Free Trades Zone
- Third Party Management
- Change Leadership
- Regulatory (FDA, DEA, DOT, TSA, OSHA, EPA, NFPA)
- Certified Lean Yellow Belt and Kaizen Lead
- Cost/Benefit Analysis
- Automation
- Performance tracking
- SAP S4 HANA
- Data analysis
- Business process improvement
- Procurement strategy
- Contracts negotiation
- Cold Chain & Ultra Low Temperature Logistics
- Inventory Management
- Training systems
- Project Management
- Collaboration and teamwork
- Innovation and creativity
Accomplishments
- Achieved COVID Vaccine logistics setup for United States operations and distribution: Implemented in 4 months.
- Achieved Paxlovid Logistics setup for US operations and distribution: Implemented in 4 weeks, Met US government requirements.
- Achieved insourcing of Starters samples distribution from 3PL DHL to Memphis Logistics center with new operational model reducing shifts from 3 to 1 averaging 6,000 deliveries per day.
- Achieve Seagen integration through effectively helping with transitioning product portfolio into Pfizer distribution model.
- Achieved 100% on time shipments through effectively helping with UPS Shepherdsville Comirnaty launch
- Achieved transition of Prevnar & Abrysvo distribution to UPS Shepherdsville
- Achieved 100% of capital spend allotment completing 12 infrastructure projects.
- Achieved 500K favorability in Budget goals through effectively reducing cost and identifying CIP's. 10 years Managing budgets goals.
- Achieved Operation efficiencies: Reduced picking times by 50%, Verification checks to zero, # of Replenishment reduced by 40%, increased volume throughput by 50%.
- Achieved Inventory efficiencies: 99.98% inventory accuracy, 99.99% order accuracy, 100% cycle count completion rate, and reduced inventory adjustment by 85%. Annual Wall to Wall Inventory adjustment loss results were less than $100.00.
- Achieved Cold Chain component consolidation project: Reduced number of components from 15 types of shippers to 5 reusable containers.
- Collaborated with team of five in the development of serialization implementation for logistic centers.
- Collaborated in seven SAP implementations throughout various operations in Canada, United States, Puerto Rico, Mexico, Brazil and Argentina.
Awards
2024 Executions Makes the Difference: Serialization aggregation for the US, 2024 Annual Team Award: Abrysvo Launch to U.S. Market, 2023 Execution Makes the Difference: Abrysvo (RSV Vaccine) light speed launch to US market, 2023 Transform our go to market model: HBU Backorder Consolidation Project, 2023 Time is Life: Zypavet - New Product Launch, 2023 Time is Life: Regadenoson - 1st Generic Launch in United States, 2022 Environmental and Sustainability award: Memphis LC - U.S. Market (Memphis) Prevnar and Trumenba Reusable Container project, 2022 Health and Safety Award: Pleasant Prairie - Fork Truck Battery and Charging System Upgrade, 2022 Bold Move Award: Covid-19 Vaccine US Government Donations 200M Dose Achievement, 2022 Bold Move Award: COVID-19 Vaccine for Pediatrics 5 to 11 Years, 2022 Bold Move Award: Memphis Logistics Center Reduces U.S. Carbon Footprint by 2%, 2022 Bold Move Award: An Accord for a Healthier World, 2022 Transform our go-to-market award: Paxlovid Q2 & Q3 Commitment, 2022 VPP Award: Tennessee OSHA STAR status, 2022 Bold Move Award: An Accord for a Healthier World, 2021 Bold Move Award: India COVID-19 Emergency Support: Donation & Market to Market Transfers, 2021 Bold Move Award: Beating the Competition to Launch 2V Prevnar for Adults, 2021 PGS site Performance Award: 100% Balance Score Card and 100% IMEX Deployment, 2020 PGS site Performance Award: 100% Balance Score Card and 100% IMEX Deployment, 2016 Mission Award: Increased Inventory Accuracy – Decreased Inventory Adjustments, 2016 VaxciNation Award: Rutgers University and Trumenba, 2015 Mission Award: Ibrance (Palbociclib) Launch Readiness Team, 2015 Customer Focus Award: Ibrance (Palbociclib) Launch Readiness, 2015 GSCPM Americas Quality Award: EHS/GMP Change Management Consolidation Team, 2015 GSCPM Vice Presidents Award: SAP Implementation and LSP Startup (Argentina) / Support Logistics Operation (Mexico), 2014 GSCPM Vice Presidents Award: Starters Insourcing Project, 2014 Mission Award: US WBB Over Short & Damage Reduction Project, 2013 GSCPM Vice Presidents Award: Logistics Service Providers Strategy
Training
- McKinsey Management Accelerator Program
- Reach II program
- Becoming an Inclusive Leader
- Lean Yellow Belt Certified
- Kaizen Leader Certified
- Lean: 5S, M1, Visual Workplace, Process Maps, Diagrams, Value Stream, Root Cause analysis, FMEA, Kanban, Poka-Yoke and PQNC
- Method One (M1) DMAIC and Human Performance
- Failure Modes and Effects Analysis (FMEA)
- Good Manufacturing Practices; cGMP Root Cause Analysis for Failure Investigation
- Member of Tennessee OSHA Voluntary Protection Program (VPP)
- OSHA Regulations
- Certified 30hr OSHA General Industry Safety and Health Training
- Certified OSHA 1910 Sub Part (S) and NFPA 70E Electrical Safety Training
- DOT and RCA Certified
- TSA certified
- Quality for Business Success
- Import & Export procedures and requirements for Foreign Trade Zones and Sub Zones
- Salary & Wages Laws
- Kronos Workforce Timekeeper
Career Accomplishments
- COVID Vaccine logistics setup for United States operations and distribution: Implemented in 4 months.
- Seagen transition & integration into US Logistics centers.
- UPS Shepherdsville Kentucky 3PL: Successful recovery of Comirnaty Launch and transition of Prevnar and Abrysvo.
- Paxlovid Logistics setup for US operations and distribution: Implemented in 4 weeks, Met US government requirements.
- Startup COVID diluent Export distribution: 30+ countries
- Directed serialization implementation for logistic centers.
- Developed a flexible workforce reducing HC by 25.5 percent (97HC to 72HC).
- Cold Chain component consolidation project: Reduced number of components from 15 types of shippers to 5 reusable containers.
- Operation efficiencies: Reduced picking times by 50%, Verification checks to zero, # of Replenishment reduced by 40%, increased volume throughput by 50%.
- Inventory efficiencies: 99.98% inventory accuracy, 99.99% order accuracy, 100% cycle count completion rate, and reduced inventory adjustment by 85%. Annual Wall to Wall Inventory adjustment loss results were less than $100.00.
- Supported Logistics Operations for the following regions: United States, Argentina, Mexico, Panama and Puerto Rico.
- Logistics center insourcing, outsourcing, consolidations, 3PL startups and transitions:
- Managed insourcing of Distribution for Starter’s operations. Started up Samples Distribution business averaging 6,000 deliveries per day.
- Demand planning: Reduced lead time by 50% for Wyeth Nutritional for Panama and Caribbean markets through S&OPs strategy meeting and automation in MRP system. Saved 34+ Million in nutritional destruction cost avoidance.
- Spearheaded and implemented Lean concepts (Kaizen, 5S, Visual Management, Process Confirmation, Standards Work and Kanban).
- Successfully acquired the Tennessee OSHA Voluntary Protection Program Certification for the Memphis and Pleasant Prairie Logistics Center and sustained a Market Excellence level 4.
- Developed and Sustained Site Safety Programs (Emergency Preparedness and Response, Hazard Identification, Assessment and Prevention, Environmental, Occupational Health and Wellness, EHS Training).
- Developed Site Training Program: Curriculum, Cross trainings, Individual development plans and succession planning.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Internal Logistics Operations Leader
Pfizer Inc.
02.2025 - Current
Director Logistics Center Operations MLC (Site Leader)
Pfizer Inc.
02.2022 - 02.2025
Director Logistics Center Operations PPLC (Site Leader)
Pfizer Inc.
09.2018 - 01.2022
Operations Support Manager Memphis Logistics Center
Operations Support Manager Memphis Logistics Center
01.2014 - 09.2018
Operations Manager/ Starter and Trade Operation
Operations Manager/ Starter and Trade Operation
01.2012 - 01.2014
Operations Team Leader/ Logistics Service Provider
Operations Team Leader/ Logistics Service Provider
01.2011 - 01.2012
Distribution Center Supervisor
Distribution Center Supervisor
01.2004 - 01.2011
Demand Planner and Inventory Analyst
Demand Planner and Inventory Analyst
01.2002 - 01.2003
Master of Business Administration - Management And Marketing
Metropolitan University (UMET)
Bachelor of Business Administration - Information Systems and Computer Science
Bayamon Central University (UCB)