Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson A. Hernandez

Miami,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Pizza Johny's
Miami, FL
02.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

Martires De Humboldt 7
San Antonio De Los Baños, Cuba
05-2015

Skills

  • Patience and composure
  • Interpersonal Skills
  • Problem-Solving
  • Organizational Skills
  • Reliable and Responsible
  • Analytical Skills
  • Account Management
  • Customer Complaint Resolution

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Cashier

Pizza Johny's
02.2023 - Current

High School Diploma -

Martires De Humboldt 7

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Nelson A. Hernandez