Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
RemoteHybridLocation: Dallas, TX, US
Open to relocation: No
Open To Work
Nelson Canales
Dallas,TX
Work Preference
Summary
Skilled professional looking for a change in work environment and career, dedicated to customer care, a high standard of work and a positive outlook.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Specialist, Patient Care Coordinator
Cloud Rx Pharmacy
05.2025 - Current
- Coordinate patient medication orders while ensuring timely processing for optimal delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience through inbound/outbound calls and text message.
- Facilitate patient prescription process, type prescriptions that come in through PioneerRx and fax, ensuring accurate data collection.
Chauffeur Manager
Privato Inc
08.2024 - 04.2025
- Provided a high level of professional, concierge experiences for clients through personalized services in high end vehicles, while building strong relationships with clients and local businesses.
- Delegated responsibilities for chauffeurs in daily meetings, manage scheduling of shifts and ride requests, interviewed and recruited new employees and evaluated their performance while in the training process.
- Made adjustments to company policies, work procedures and training that best aligned with the owners vision for the company, providing a new, stronger foundation.
- Assisted in making promotional campaigns, running and marketing the company on social media pages and traveled to in-person events to discuss our company services with potential clients, signing them up for our newsletter and followed up with them to become new members.
Truck Driver
Platas Concrete
01.2023 - 09.2024
- Operated commercial trucks throughout North Texas to transport concrete and other materials safely to job sites.
- Ensured my vehicle was compliance with safety regulations and operational standards by conducting daily pre-trip inspections.
- Coordinated delivery schedules with project managers to meet deadlines and optimize logistics, maintained accurate logbooks documenting driving hours, routes, and cargo deliveries;
Food Truck Owner
Munchies Y Más
04.2022 - 04.2023
- Hired, trained and oversaw a team of people and day-to-day operations, teaching my employees every position we had such as cook, cashier, driver, and customer service.
- Kept track of all records which included inventory, operating costs, sales, events and obtained necessary permits and licenses.
- Led strategic planning and developed business initiatives for continuous growth, developed marketing strategies increasing brand awareness, managed social media accounts to promote business.
- Developed and maintained strong relationships with clients, businesses and cooperations resulting in repeat business and referrals.
Senior Warehouse Supervisor
Versa Printing
01.2019 - 06.2022
- Oversaw daily operations to ensure efficient workflow and timely order fulfillment, and developed training materials that enhanced procedures.
- Learned how to work in multiple departments such as embroidery, screen printing, vehicle and building vinyl wrapping, operating a variety of machinery, shipping and receiving orders, delivering orders and inventory management.
- Assisted clients in person or through inbound/outbound calls with placing orders, assigned orders to the proper departments and ensured their accuracy in production and delivery.
Assistant Manager
Whataburger
07.2016 - 04.2020
- Supervised daily operations to meet performance, quality and service/safety expectations.
- Coordinated scheduling for team members, analyzed sales data to identify trends and adjust staffing needs accordingly, completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Effectively multitasked between positions, monitored company and employee productivity, monitored cash intake and deposit records, tracked payroll and labor, while making any adjustments needed.
- Provided exceptional customer service, addressing inquiries from visitors professionally and promptly.
Education
High School Graduate -
Creekview
Carrollton, TX01-2018
Associate of Science -
Dallas College
Dallas, TX01-2021
Skills
- Commitment to Customer Satisfaction
- Compassionate Communication
- Team Oriented and Self Sufficient
- Digital Marketing and Social Media
- Microsoft Office Specialist
- Computer Literacy
- Data Intake
- Staff Training and Development
Certification
- Commercial Drivers License Class A
- Pharmacist Technician in Training License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Specialist, Patient Care Coordinator
Cloud Rx Pharmacy
05.2025 - Current
Chauffeur Manager
Privato Inc
08.2024 - 04.2025
Truck Driver
Platas Concrete
01.2023 - 09.2024
Food Truck Owner
Munchies Y Más
04.2022 - 04.2023
Senior Warehouse Supervisor
Versa Printing
01.2019 - 06.2022
Assistant Manager
Whataburger
07.2016 - 04.2020
High School Graduate -
Creekview
Associate of Science -
Dallas College
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