Summary
Overview
Work History
Education
Skills
Certification
Music
Timeline
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Nelson Felix Gonzalez

Cloud Practitoner
Miami,FL

Summary

Providing for my family as I learn new skills and grow closer to the person i always dreamed to be as a child. Currently focused on increasing my arsenal of certifications in the field of AWS. I take pride in having vast experience in both communication and customer service, while also maintaining great charisma in-and-outside my own inner circle of acquaintances and loved ones. Passed with an A on my Communications, Public Speaking, and Speech class in Miami-Dade. The professor was fond of me and recommended me to continue in a future where communication skills and presentations are required and sought after.

Acknowledged by two of my College English professors and fellow students for my great writing and essay skills for both creativity, thoroughness, and how i articulate myself in expressing emotions and thoughts. Fluent in two languages and currently working adding on Japanese, with a possibility of Korean.

Articulate in expressing myself and teaching others new skills. Efficient in working alone, while standing out in doing group work and activities. My Leadership and Teamwork approach is focused on listening and considering everyone’s ideas, strategies and contemplating on how to incorporate the best ideas and suggestions to make a solid, efficient plan while also considering a plan B.

Would usually be picked out in groups to lead or would jump on to the opportunity to be put in the position of leadership when deemed necessary.

Analytical problem-solver with talents in adapting, open mindedness and motivating, as well as excellent history in customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company and personal success. Dedicated to applying training, monitoring and charisma to enhance employee engagement, customer rapport, and boost performance.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Language

Work History

Assistant Store Manager

Extra Space Storage
Miami, FL
05.2022 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations and how to make them more efficient.
  • Maintained positive customer relationships by responding quickly to customer service inquiries and adding my own touch of charisma.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached fellow coworkers on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Negotiated price and service with customers and vendors to decrease expenses, increase profit, and reach a happy middle ground. A "Win, Win" goal.
  • Handled problematic customers and clients to then resolve any issues that may have risen prior to maintain a last impression and excellent customer care.

FRONT DESK CLERK/RECEIVING AKOYA

CONDOMINUMS
Miami Beach, FL
01.2022 - 05.2022
  • I worked between two positions
  • Front Desk: Scheduled reservations for the amenities the association provides, watched cameras for security. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Called Tenants for guests or deliveries that arrive, and help residents/guests with any questions or concerns they may have in regards to: regulations, scheduling of events, etc. Used internal software to process reservations, check-ins and check-outs. Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Receiving/Mailroom: Organized and receive the tenants’ packages then manually inputting them into the system to that then emails/texts residents that their package(s) have arrived. As a personal project I reorganized the files in their computer systems and set up a new file management system to keep track of Tenants information, Vender Invoices and Appointments, etc. Reserved elevators, scheduled and confirmed contractor appointments, handing residents their packages and numerically sort them in our facility.

Real Estate Sales AssociatE

Foresight Realty Group
10.2016 - 11.2022
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Generated leads for sales and rental properties through cold calls, flyers, networking, and referrals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Pizza Chef

Whole Foods Market Inc
Miami, FL
11.2018 - 11.2019
  • Made pizza by hand while answering orders on the phone and provide excellent customers service on a one-to-one basis to execute their order in the best degree possible.
  • Certified Food Handler
  • Fostered positive working environment through effective communication and time management.
  • Trained and assisted new kitchen staff members.
  • Identified inefficiencies leading to improved productivity.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Baker/Head Dishwasher and Caterer

Corner Bakery Cafe
Miami, FL
08.2015 - 10.2018
  • Prepped and baked food for the day and day after
  • Cleaned and sanitized work space and area around to ensure all safety precautions are withheld and the food is healthy and safe for all those who consume it
  • Found new and more efficient ways to clean, organize, and helping fellow coworkers in closing the store earlier than before, as to not use more hours.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or special use items used often by kitchen staff.
  • In charge of Training new Employees
  • Prepped and baked foods such as desserts, cakes, cookies, etc
  • Cooked, prepped, presented, and delivered food to corporate clients or catering events.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Handled delivering large loads of food and catering supplies to events between Homestead to Brickell.

Education

Associate of Arts - Cognitive Psychology

Miami-Dade College
Miami, FL
08.2014 - 05.2017

High School Diploma -

Robert Morgan Educational Center And Technical College
Miami, FL
08.2010 - 06.2014

Skills

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Certification

AWS Certified Cloud Practitioner

Music

Recording artist on all streaming platforms. Currently focused on learning more on mixing and production and learning guitar. Lover of all genres and explorative in finding new ways to express my thoughts, experiences, and emotions sonically. 

Timeline

AWS Certified Cloud Practitioner

05-2023

Florida Real Estate Associate

09-2022

Assistant Store Manager

Extra Space Storage
05.2022 - Current

FRONT DESK CLERK/RECEIVING AKOYA

CONDOMINUMS
01.2022 - 05.2022

Pizza Chef

Whole Foods Market Inc
11.2018 - 11.2019

Real Estate Sales AssociatE

Foresight Realty Group
10.2016 - 11.2022

Baker/Head Dishwasher and Caterer

Corner Bakery Cafe
08.2015 - 10.2018

Associate of Arts - Cognitive Psychology

Miami-Dade College
08.2014 - 05.2017

High School Diploma -

Robert Morgan Educational Center And Technical College
08.2010 - 06.2014
Nelson Felix GonzalezCloud Practitoner