Summary
Overview
Work History
Education
Skills
Certificationscourses
Timeline
Generic

Nelsonna Beckley

Indianapolis,IN

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience

Work History

Medical Assistant Orthopaedics

Optum/ United Healthcare
03.2023 - 12.2024
  • Prepare examination rooms and sterilize medical equipment
  • Room patients, obtain health history, check vital signs and perform EKG's
  • Administer injections and collect specimens
  • Document patient care using electronic medical record software
  • Schedule appointments, complete prior authorizations, process medication refills, handle referrals, answer calls and complete paperwork as needed
  • Assist physicians, nurse practitioners or physician assistants with minor, in-office procedures

Security Dispatcher

Ascension
12.2022 - 03.2023
  • Managed emergency communications by coordinating with law enforcement and emergency services.
  • Monitored communication systems to ensure timely dispatch of personnel.
  • Coordinated rapid response for urgent incidents by dispatching security personnel to appropriate locations.
  • Provided clear instructions to security staff to ensure proper handling of various situations.
  • Enhanced situational awareness with real-time monitoring of security cameras and alarms.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.

Patient Access Representative

Community Health Network
03.2022 - 03.2023
  • Proficient in data entry and, System also other software applications
  • Resourceful, innovative, also an out of the box thinker
  • Maintains professional demeanor in every level of communication, peer, and leadership
  • Serves as the first point of contact for visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Accounts areas in a manner that ensures a customer focused, quality conscious work climate
  • Primary functions include, focusing on interpersonal skills, data collection, and the ability to assess situations and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital
  • Collecting and verifying patient and insurance demographics, securing precertifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient
  • Responsible for recognizing the patients' ability to pay or need of assistance, as well as, assisting patients in their efforts to obtain services within Community Health Network in a timely manner

Patient Access Rheumatology

Community Health Network
07.2019 - 03.2020
  • Registered patients by obtaining necessary and accurate financial and demographic information
  • Preserved patient accounts by obtaining and updating personal and financial information
  • Protected patients' rights by maintaining confidentiality of personal and financial information
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians
  • Collected and reported data on topics, such as patient encounters and interinstitutional problems, made recommendations for change when appropriate

Senior Patient Care Tech

Community Health Network
09.2018 - 07.2019
  • Providing basic patient care including bathing and feeding
  • Conducting regular patient rounds and meeting with the patient's family members when necessary
  • Monitoring patients' food and liquid intake, making note of any irregularities
  • Obtaining specimens, conducting tests and recording results
  • Checking blood pressure, heart rate and pulse on a routine basis
  • Escorting patients to X-rays and other diagnostic imaging procedures

Surgery Center Coordinator

Community Health Network
01.2018 - 09.2018
  • This position is responsible for the comprehensive patient communication and the activities that occur at the coordination desk in the main lobby
  • Assisting with the preregistration of patients and regulation of add on's and walk-ins
  • Also operating all incoming and outgoing calls along with but not limited to front desk procedures
  • This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected

Patient Service Representative

Community Health, OB/GYN Care
06.2017 - 01.2018
  • Take care of patients' administrative needs
  • Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility
  • This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected
  • Organize/File Patient Record
  • Perform Accounts Receivable Procedures/Billing/Collections Procedures
  • Performing Urinalysis Testing
  • Patient Care
  • Use of office machines/Scheduling Appt./Telephone Technique

Youth Specialist

Community Health; Behavioral Health
09.2016 - 06.2017
  • Provide direct resident care
  • Provide a safe and therapeutic environment through daily assessments
  • Complete treatment plan implementation with the provision of individual Group instruction of activities of daily living skills; also assisting with daily round table groups

Education

ASSOCIATE OF BUSINESS MANAGEMENT -

INDIANA WESLEYAN UNIVERSITY
INDIANAPOLIS, IN
01.2025

MEDICAL ASSISTANT DIPLOMA -

BRIGHTWOOD COLLEGE
INDINAPOLS, IN
01.2018

Skills

  • Communication
  • Time management
  • Computer skills
  • Medical terminology
  • Vital sign monitoring
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Patient assessments
  • HIPAA compliance

Certificationscourses

  • Basic Life Support Provider
  • First Aid, CPR, AED
  • Providing Information and Resources
  • Verifying Eligibility
  • Insurance Information Collection
  • Calm and Effective Under Pressure
  • Gathering Information From Patients
  • Administrative and Office Support
  • Epic - 7 years
  • Claims Handling & Coverage Verification
  • Patient Data Management Systems

Timeline

Medical Assistant Orthopaedics

Optum/ United Healthcare
03.2023 - 12.2024

Security Dispatcher

Ascension
12.2022 - 03.2023

Patient Access Representative

Community Health Network
03.2022 - 03.2023

Patient Access Rheumatology

Community Health Network
07.2019 - 03.2020

Senior Patient Care Tech

Community Health Network
09.2018 - 07.2019

Surgery Center Coordinator

Community Health Network
01.2018 - 09.2018

Patient Service Representative

Community Health, OB/GYN Care
06.2017 - 01.2018

Youth Specialist

Community Health; Behavioral Health
09.2016 - 06.2017

MEDICAL ASSISTANT DIPLOMA -

BRIGHTWOOD COLLEGE

ASSOCIATE OF BUSINESS MANAGEMENT -

INDIANA WESLEYAN UNIVERSITY

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Nelsonna Beckley