Nelsonna Beckley
Community Health Network
Indianapolis,IN
1
Certification
2
years of professional experience
Dedicated healthcare professional with 9+ years of experience providing exceptional patient care, administrative support, and operational excellence within hospital and clinical settings. Experienced as a Senior Patient Care Technician with direct patient care responsibilities across Medical-Surgical, Surgical, and Cardiac units, including cross-training in Telemetry. Proven ability to thrive in fast-paced environments while delivering compassionate patient care, maintaining accurate documentation in Epic, and collaborating with interdisciplinary healthcare teams. Recognized for professionalism, adaptability, and a strong commitment to patient safety and quality care.
Work History
Senior Patient Care Technician
5 Months- Provided direct patient care, assisting with daily activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas to promote safety and hygiene.
- Assisted in the implementation of care plans under supervision of healthcare professionals.
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Educated patients on health maintenance and self-care techniques during interactions.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Access Representative
10 Months- Facilitated patient check-in processes, ensuring accurate data collection and verification.
- Coordinated insurance verification to enhance patient eligibility and reduce delays.
- Assisted patients in understanding financial obligations, improving overall satisfaction.
- Streamlined appointment scheduling, optimizing operational efficiency within the department.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Executive Administration Assistant
7 Months- Elevated staff collaboration by creating a centralized document repository for easy information sharing across departments.
- Mitigated risks associated with schedule disruptions through proactive analysis of potential conflicts in calendar appointments .
- Delivered exceptional customer service experiences both internally and externally through consistent professionalism in all interactions.
- Oversaw sensitive information management, ensuring strict adherence to confidentiality protocols in all interactions.
- Enhanced team productivity by managing calendars, scheduling meetings, and coordinating travel arrangements.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentatio
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Proficiency within UGK Pro and update and editing timecards.
Education
ASSOCIATE OF BUSINESS MANAGEMENT
MEDICAL ASSISTANT DIPLOMA
Skills
Communication
Time management
Medical terminology
EMR / EHR
Executive support
Epic
Direct patient care
Meticulous attention to detail
Patient-focused care
Reliable team player
Certificationscourses
- Basic Life Support Provider
- First Aid, CPR, AED
- Epic - 10+ years
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS)
- CPR/First Aid
Timeline
Senior Patient Care Technician
Community Health Network
03.2026 - CurrentRead More
Patient Access Representative
Community Health Network
05.2025 - 03.2026Read More
Executive Administration Assistant
Community Health Network
10.2024 - 05.2025Read More
BRIGHTWOOD COLLEGE
MEDICAL ASSISTANT DIPLOMA
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INDIANA WESLEYAN UNIVERSITY
ASSOCIATE OF BUSINESS MANAGEMENT
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