Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelsonne Lafrance

Palm Bay,FL

Summary

Dedicated and detail-oriented Medical Assistant with over 15 years of experience in patient care, clinical support, and administrative operations. Proven expertise in streamlining workflows, training staff, and ensuring compliance with medical regulations to enhance patient satisfaction and operational efficiency. Skilled in laboratory testing, EHR management, and multitasking in fast-paced clinical settings.

Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Medical Assistant

Cleveland Clinic
05.2024 - Current
  • Performed patient intakes, including measuring vital signs and documenting medical histories.
  • Assisted physicians during routine examinations and minor in-office procedures.
  • Ensured accuracy in updating and maintaining patient information within EMR systems.
  • Coordinated patient follow-ups, referrals, and lab test results, enhancing continuity of care.
  • Maintained sterile environments and prepared medical equipment for use.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.

Lab Assistant

JFK Medical Center
03.2015 - Current
  • Conducted laboratory experiments, ensuring adherence to established scientific protocols.
  • Maintained sterile lab environments, contributing to consistent test accuracy.
  • Collected, labeled, and prepared specimens for on- and off-site analysis, reducing processing errors by 10%.

Medical Assistant

Palm Beach Diabetes Endocrine Specialist
01.2024 - 05.2024
  • Completed patient intakes, including vital signs measurement and symptom documentation.
  • Assisted clinicians with in-office procedures and routine laboratory tests.
  • Maintained accurate patient records within electronic health systems, ensuring 100% compliance with HIPAA standards.
  • Trained new medical assistants on office protocols, contributing to a 15% improvement in onboarding efficiency.

Lead Medical Assistant

Tenet Healthcare
11.2021 - 01.2024
  • Supervised a team of 5 medical assistants, overseeing daily operations and patient care workflows.
  • Conducted phone triage, accurately determining urgency for 50+ patient inquiries weekly.
  • Streamlined supply ordering processes, reducing procurement delays by 20%.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.

Medical Assistant

Genesis Community Health
12.2015 - 10.2021
  • Educated patients on prescribed medications and procedures, improving patient satisfaction scores by 18%.
  • Managed patient records and insurance documentation, enhancing clinic productivity.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Healthcare District of Palm Beach County
05.2013 - 12.2015
  • Assisted physicians during examinations, ensuring adherence to sterile techniques.
  • Coordinated referrals to specialists and diagnostic services, improving patient care continuity.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

North General Center of Medicine
07.2008 - 05.2013
  • Reviewed test results for completion and abnormalities, minimizing reporting errors.
  • Compiled and organized laboratory and imaging reports for physician review.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

Bachelor of Science (B.S.) - Psychology

Grand Canyon University
Jupiter, FL
05-2026

Associate in Science (A.S.) - Nursing

Care Hope College
Jupiter, FL
05.2023

Diploma - Medical Assisting

Florida Career College
West Palm Beach, FL
07.2009

Skills

  • Technical Skills
  • Electronic Medical Records (EMR) Systems
  • EKG Administration
  • Phlebotomy
  • HIPAA Compliance
  • Patient Care Expertise
  • Direct and Indirect Patient Care
  • Vital Signs Monitoring
  • Patient Education and Family Support
  • Medication and Immunization Administration
  • Administrative Skills
  • Patient Check-In/Intake Coordination
  • Supply and Inventory Management
  • Staff Training and Leadership
  • Clinical Documentation
  • Vital sign monitoring
  • Medical terminology
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Electronic health records
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Phlebotomy techniques
  • Patient care coordination
  • Medical supply inventory
  • Equipment sterilization

Timeline

Medical Assistant

Cleveland Clinic
05.2024 - Current

Medical Assistant

Palm Beach Diabetes Endocrine Specialist
01.2024 - 05.2024

Lead Medical Assistant

Tenet Healthcare
11.2021 - 01.2024

Medical Assistant

Genesis Community Health
12.2015 - 10.2021

Lab Assistant

JFK Medical Center
03.2015 - Current

Medical Assistant

Healthcare District of Palm Beach County
05.2013 - 12.2015

Medical Assistant

North General Center of Medicine
07.2008 - 05.2013

Bachelor of Science (B.S.) - Psychology

Grand Canyon University

Associate in Science (A.S.) - Nursing

Care Hope College

Diploma - Medical Assisting

Florida Career College

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