Nelson Reyes Guste
Charlotte,NC
Summary
Seasoned Director of Engineering with a proven track record at Marriott, showcasing expertise in HVAC and refrigeration alongside exceptional leadership development skills. Spearheaded 11 major capital projects at Philadelphia Airport Marriott, enhancing asset protection and compliance. Renowned for driving engineering excellence and team mentorship, consistently maintaining brand standards and guest satisfaction.
Overview
22
22
years of professional experience
Work History
Director of Engineering
AC Hotels Marriott
Charlotte, North Carolina
08.2023 - Current
- Attends weekly executive meeting
- Supervise, direct and train engineers on a daily basis
- Manage completion of brand and company required online trainings for myself and my associates
- Communicates daily with staff, department heads, gm, agm and corporate director of facilities
- Manage rooms and equipment's preventative maintenance on transcendent
- Maintain the upkeep of guestrooms and equipment at the highest level for guest satisfaction and protection of all assets
- Manage mesh (marriott environmental sustainability hub)
- Keep up with brand standards to maintain readiness for bsa and internal audits
- Manage safety, conducts monthly safety meeting with at least one representative from each department
- Conducts monthly department meeting
- Perform associates mentoring, counselling and impose discipline whenever necessary based on company human resources guidelines and policies
- Manage building compliance with city, state and national regulatory requirements
- Conducts quarterly and annual fire drill that includes preparation for all kinds of natural and man-made disasters
- Manage budget, assets, plan and coordinates capital expense projects that includes gathering and putting together bids from contractors
- Order parts, supplies and equipment
- Process invoices
- Manage associates schedules and approves staff payroll in ukg
Director of Engineering & Loss Prevention
Philadelphia Airport Marriott
Philadelphia
07.2022 - 08.2023
- Company Overview: A Full service Marriott Operated By Marriott International
- Directed/managed 12 loss prevention officers and 14 engineers including an administrative assistant
- Attended weekly executive and budget meetings (discussed p&l and other monetary and budget matters)
- Attended and contributed significant experiences in the monthly safety meetings
- Helped staff maintained readiness for all kinds of emergencies
- Attended quarterly regional engineering meetings/conventions
- Offered to be the assistant area regional leader but refused due to ongoing multiple major capital expenses project at the Philadelphia Airport Marriott
- Conducted twice a day engineering and loss prevention staff stand-up meetings
- Appreciated and thanked associates for their job well done
- Reported directly with the general manager on a daily basis
- Managed/coordinated multiple ongoing capital expenses projects (chiller replacement, building exterior cleaning and repainting, boiler replacement, dishwasher replacement, renovation/redo of sample model rooms, construction of parking lot fence, garage repair project and other minor but significant repair projects)
- Notes: I have managed/coordinated a total of 11 capital expenses major projects at this Philadelphia Airport Marriott in my 13 month tenure there
- Managed engineering budget
- Assisted leadership and owners in capital expense planning and budgeting
- Communicated and worked with other department leaders, regional director of engineering and owners’ asset director on a daily basis
- Enhanced assets protection by implementing existing preventative maintenance program using transcendent system
- Directed annual and quarterly fire drills
- Maintained all life safety equipment, fire alarm panel/system, sprinkler systems (wet and dry)
- Managed mesh, transcendent, water safety and complied with all local, state and national regulatory requirements
- Made sure all permits and licenses are up to date and current
- Checked, monitored and approved 12 loss prevention officers and 14 engineers payrolls on regular basis
- Approved parts and supplies orders
- Checked, approved and signed off invoices
- Monitored, controlled overtime and approved staff schedules and payrolls
- Conducted associates mentoring, counselling and imposed discipline based on human resources guidelines and official company policies
- Managed guests’ complaints by responding to them in a timely manner, proactive ways and finding appropriate resolutions
- A Full service Marriott OPERATED BY MARRIOTT INTERNATIONAL
Director of Engineering and Loss Prevention
Marriott Crabtree Valley
Raleigh, NC
12.2016 - 03.2022
- Company Overview: A Full Service Marriott Operated by Concord Hospitality
- Member of Executive Team
- Directed, lead and trained a team of 24 Engineers and Loss Prevention Staff
- Responsible in all aspects of engineering and loss prevention management operations that includes budgeting, purchasing, plant and machines operation and maintenance
- Overseeing the preventative maintenance of all guestrooms, all public areas including all meeting spaces and back of the house, entire parking lot spaces and landscaping
- Leads in conducting quarterly fire and safety drills including hurricane preparation and other emergencies
- Navigating, monitoring and managing MESH platform and Transcendent application
- Responsible in maintaining Marriott brand standard
- Performs self department audit to make sure engineering and loss prevention departments are in compliance with management company's policies and standard operating procedures
- Conducting daily and monthly meetings with staff
- Attends and participates in executive meetings twice a week
- On call 24/7
- Delegates, monitor and follow up daily progress and activities of Loss Prevention Guards and Engineering Staff
- Monitoring and approving staff schedules
- Double checks and approves engineering and loss prevention staff payroll
- Double checking invoices from vendors and contractors
- Manage and Assist other managers and executives during large events
- Keeping the entire property/hotel in compliance of all local, state and national regulatory requirements
- Getting bids for major projects and submitting the required minimum number of bids to corporate office for processing and approval
- Communicating with corporate director of facilities on a regular basis
- Keep the building up to the current codes
- Conducting personnel related discipline actions
- Conducting coaching and counseling on staff on a regular basis
- Mentoring and training engineering staff and other director of engineering within the company (Concord Hospitality)
- A Full Service Marriott Operated by Concord Hospitality
Dual Chief Engineer
Residence Inn and Courtyard Marriott
Concord, NC
06.2008 - 12.2016
- Oversaw/managed the entire maintenance operations of the two above-mentioned franchised select service Marriott hotels
- In charge in guestrooms, laundry equipments, all mechanical equipments, water heaters/boilers, pool and spa, grounds, parking lots and landscaping, underground stormwater filtration system/BMPs preventative maintenance and troubleshooting
- In charge in purchasing supplies, tools and all materials needed for daily operation
- In charge and led in responding and resolving guests' maintenance complaints and issues
- In charge and led in quarterly fire drills and safety meetings and initiatives
- Kept the two hotels in compliance with all local, State and Federal regulatory requirements
- Maintained Marriott brand standards at all times
- Passed Brand Standard Audits in every single year that I was in charge of the two above-mentioned select service hotels
- Trained and mentored engineers both onsite and company wide (Sree Hotels)
- Conducted counseling and human resources disciplinary actions on maintenance staff
- Coordinated major repairs and projects with the VP Of Engineering of Sree Hotel
Chief Engineer
Spring Hill Suites by Marriott
Concord, NC
03.2004 - 06.2008
- Company Overview: Owned and operated by Sree Hotels
- Job description is similar to Residence Inn and Courtyard by Marriott
- Owned and operated by Sree Hotels
Class 1 Engineer
Adams Mark Hotel, Hilton Hotel, Omni City Center
Charlotte, NC
01.2003 - 06.2008
- I was the night shift engineer that worked on equipment repairs that included HVAC Units, Laundry Equipments, pool and spa, guestrooms troubleshooting
- Responded and resolved guests' maintenance issues
- Trained newly hired engineers on how to troubleshoot and pm equipments and guestrooms
Chief Engineer
Fairfield Inn Marriott
Charlotte, NC
12.2002 - 03.2004
- Company Overview: Owned and operated by Sage Hotels
- Job here was the same as my job at SpringHill Suites by Marriott
- Owned and operated by Sage Hotels
Education
Associate of Science - Industrial Education
Guzman Institute of Technology
Manila, Philippines01.1986
High School Diploma -
St.Joseph Academy
Rosario,Batangas,Philippines03-1984
2nd Lieutenant -
Armed Forces Of The Philippines
PhilippinesSkills
- Refrigeration
- Chillers/Cooling Towers
- Water Source Heat Pumps Units
- HVAC
- PTAC
- VTAC
- Fan Coils Repairs and Maintenance
- Energy Management Systems
- Electrical Maintenance
- Surge Suppression
- Ice Machines PM and Repair
- Certified Technician
- Engineering Management
- National CPO
- ServeSafe Certified
- Leadership Development
- Confined Space Entry Certified
- Active Shooter Training
References
- Erick Holguin, Assistant General Manager at Marriott, 919-995-8851
- Tricia Bowman, Director of Human Resources at Marriott, 704-840-9463
- Naresh Patel, Vice President of Engineering at Sree Hotels, 704-201-7010
- Yashica Smith, General Manager at Residence Inn by Marriott, 704-905-8752
- Andre Collins, General Manager at Courtyard by Marriott, 704-281-5832
- Dan Freeland, Regional Vice President at Concord Hotels, 919-618-4543
- Dio Villegas, Corporate Director of Facilities at Concord Hotels, 919-909-5906
- Annette Crispin, General Manager at Philadelphia Airport Marriott, 610-308-4455
- James Jones, Assistant General Manager at AC Hotels Marriott, 980-721-0170
AWARDS
- 12/01/12, J.W. Marriott Award of Excellence, Washington DC, U.S.A.
- 12/01/13, Cabarrus County Unsung Hero of the Year, Concord, North Carolina
- 01/01/07, Chief Engineer of the Year at Sree Hotels, Charlotte, North Carolina
- 01/01/06, Best Attitude of The Year Award at Hilton Charlotte City Center
- 12/01/11, Gold and Platinum Awards for Residence Inn by Marriott and Courtyard by Marriott, Concord, North Carolina
- 01/01/93, Multiple Associate of the Month and Quarter Awards at Courtyard by Marriott International, Chicago, Illinois
- 01/01/86, Leader of the Month/Year Awards at Khiran Resort, Al-Zour, Kuwait
Timeline
Director of Engineering
AC Hotels Marriott
08.2023 - Current
Director of Engineering & Loss Prevention
Philadelphia Airport Marriott
07.2022 - 08.2023
Director of Engineering and Loss Prevention
Marriott Crabtree Valley
12.2016 - 03.2022
Dual Chief Engineer
Residence Inn and Courtyard Marriott
06.2008 - 12.2016
Chief Engineer
Spring Hill Suites by Marriott
03.2004 - 06.2008
Class 1 Engineer
Adams Mark Hotel, Hilton Hotel, Omni City Center
01.2003 - 06.2008
Chief Engineer
Fairfield Inn Marriott
12.2002 - 03.2004
Associate of Science - Industrial Education
Guzman Institute of Technology
High School Diploma -
St.Joseph Academy
2nd Lieutenant -
Armed Forces Of The Philippines
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