Nelson Rodrigo Castillo
Mineapolis,MN
Summary
Highly driven person successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence.
Honest person skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
13
13
years of professional experience
Work History
Cleaning Contractor
Independiente
Fridley, MN
02.2024 - Current
- Assisted with special projects related to cleaning or maintenance when needed.
- Ensured all products used were safe for use around children or pets.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Cleaned restrooms, including toilets, sinks and mirrors.
- Responded promptly to customer requests for cleaning services.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Maintained cleaning equipment in good working condition.
- Disinfected furniture and equipment after use by customers or staff.
Cashier
La Peña Restaurante
Chicago, IL
04.2018 - 12.2023
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
General Manager
MEGACOB
Quito, Ecuador
05.2012 - 02.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Supervised employees through planning, assignments, and direction.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Built and maintained loyal, long-term customer relationships through effective account management.
Collections Manager
SICCEC
Quito, Ecuador
03.2011 - 08.2016
- Managed accounts receivable, collections and credit activities for a large customer base.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Developed procedures to ensure timely collection of payments from customers.
- Created reports for management on past due accounts and delinquency rates.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Established relationships with key contacts at major clients' organizations.
- Received and submitted payments and applied amounts to customer balances.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Completed investigations of customer accounts and payment histories.
- Analyzed competitors and market trends to facilitate business growth.
Education
MBA - Business Administration
Universidad Particular Internacional SEK
Quito - Ecuador11-2017
Commercial Engineer in Business Administration - SOCIAL SCIENCES, BUSINESS EDUCATION AND LAW
Universidad De Las Américas
Quito - Ecuador11-2013
MASTER IN FINANCE - FINANCE AND ECONOMY
Universidad De Las Américas
Quito - EcuadorSkills
- Strong Work Ethic
- Professional Appearance
- Housekeeping
- Exceptional time management
- Customer Service
- P&L Management
- Account Management
- Financial Administration
- Business Administration
- Customer Relationship Management
- Expense Control
- Operations Oversight
- Branding
- Sales
- Leadership and team building
- Employee Scheduling
- Strategy
- Leader
- Negotiation Skills
- Networking abilities
- Strategic Planning
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Cleaning Contractor
Independiente
02.2024 - Current
Cashier
La Peña Restaurante
04.2018 - 12.2023
General Manager
MEGACOB
05.2012 - 02.2018
Collections Manager
SICCEC
03.2011 - 08.2016
MBA - Business Administration
Universidad Particular Internacional SEK
Commercial Engineer in Business Administration - SOCIAL SCIENCES, BUSINESS EDUCATION AND LAW
Universidad De Las Américas
MASTER IN FINANCE - FINANCE AND ECONOMY
Universidad De Las Américas
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