Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelsy Alvarez

Palm Beach Gardens

Summary

Dynamic hospitality professional with extensive experience at Hilton, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through effective communication and organization. Skilled in multitasking and maintaining high standards in fast-paced environments, ensuring satisfaction and loyalty. Committed to delivering memorable moments and fostering positive relationships.

Overview

18
18
years of professional experience

Work History

Housekeeper

Self Employed Services
11.2023 - Current
  • part time job
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Server

Sandy James Fine Food
06.2023 - Current
  • part time job
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Server

Hilton
12.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Copacabana Cuban Cuisine
03.2017 - 10.2022
  • Provide quality service to the guests with food and beverage in a timely, professional and friendly manners.
  • Advise customers and upsell menu items and drinks
  • Ensured all tables and silverware placed neatly and everything was neat and organize and ready for serving.
  • Do my sitework before and after my shift to improving the flow of the floor and the kitchen.
  • Punctual with money handling.
  • Handling high volume of guest at one time.

Server

Sabor Latino Catering
03.2013 - 03.2017
  • Knowledgeable about the menu.
  • Extensive knowledge of spirits.
  • Used creativity base on client's needs.
  • Strong organization skills.
  • Promoting private parties and events.
  • Featuring high valued menu items.
  • Time managing in high volume.

Hospitality Staff Member

Banquet
02.2008 - 01.2013
  • Prepare the venue for special events.
  • Set tables, cutlery, and decor specific to type event.
  • Coordinate with the main host for specific requests, timing, and payment.
  • Give high quality service to guest and deliver everything in a synched fashion.

Education

High School Diploma -

Maria Inmaculada
Venezuela
07-1990

Skills

  • Hostess support
  • communication
  • excellent customer service
  • conflict resolution
  • time management
  • positive attitude
  • Team member support
  • Multitasking and organization

Timeline

Housekeeper

Self Employed Services
11.2023 - Current

Server

Sandy James Fine Food
06.2023 - Current

Server

Hilton
12.2022 - Current

Server

Copacabana Cuban Cuisine
03.2017 - 10.2022

Server

Sabor Latino Catering
03.2013 - 03.2017

Hospitality Staff Member

Banquet
02.2008 - 01.2013

High School Diploma -

Maria Inmaculada

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