Nelsy Freedman
Fort Lauderdale,FL
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
13
13
years of professional experience
Work History
Property Manager
CRC Property Management
Coco Beach Guanacaste, Costa Rica
08.2021 - Current
- Oversaw daily operations, maintenance, and administration of various properties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
On-Call Banquet Server
The Citizen Hotel
Sacramento, CA
11.2019 - 08.2021
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared away used plates and utensils following theend of meal service.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Handled food safely and cleaned spaces to protect customers from foodborne illness and maintain proper sanitation.
- Asked customers about meals to assess satisfaction and collect vital feedback.
PM Supervisor
Doubletree By Hilton Hotel
Key West, FL
01.2016 - 09.2017
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Established policies for cash handling procedures to maximize security measures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
Hotel General Manager
Hotel La Finisterra
Playa Hermosa Guanacaste Costa Rica, Costa Rica
02.2012 - 06.2015
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Responded to and resolved guest issues or complaints.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Handled guest complaints professionally and efficiently.
Education
High School Diploma -
Colegio Agropecuario
Guanacaste Costa Rica12-2000
Hilton University
Skills
- Lease administration
- Debt control
- Work order monitoring
- Tenant relations
- Financial budgeting and reporting
- Property marketing and promotion
- Property tours and inspections
- Property management expertise
- Payment collection
- Preparing property agreements
- Staff management
- Customer service-focused
- Apartment maintenance
- Multi-family property management
Languages
English
Professional
Spanish
Professional
Websites
Timeline
Property Manager
CRC Property Management
08.2021 - Current
On-Call Banquet Server
The Citizen Hotel
11.2019 - 08.2021
PM Supervisor
Doubletree By Hilton Hotel
01.2016 - 09.2017
Hotel General Manager
Hotel La Finisterra
02.2012 - 06.2015
High School Diploma -
Colegio Agropecuario
Hilton University
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