Nelsy Chavez Zepeda
Mokena,IL
Summary
Proactive and detail-oriented graduate student currently pursuing a Master's degree in Clinical Psychology, seeking a part-time administrative or office support role. Experienced in academic office operations, including assisting senior leadership, event planning, supporting academic advising, managing data entry, survey creation, and book adoption processes. Highly adaptable, organized, and skilled in supporting faculty, students, and office workflows in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Graduate Assistant/Office Support
Governors State University
University Park, Illinois
01.2025 - 12.2025
- Assisted faculty with research projects and administrative tasks.
- Supported academic advising by providing information to students.
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Facilitated communication between faculty members and departmental staff.
- Prepared instructional materials such as slideshows, handouts or online resources.
- Provided guidance and assistance to students regarding academic policies and procedures.
- Evaluated student performance through grading tests, papers or other assessments.
- Supported faculty clerical needs by preparing class materials, collecting assignments, and completing other tasks.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Handled sensitive documents with discretion, adhering to confidentiality agreements.
Student Worker/Office Assistant
Governors State University
University Park, Illinois
01.2024 - 12.2024
- Assisted faculty with administrative tasks and classroom preparation.
- Supported students with inquiries regarding academic resources and services.
- Organized and maintained office files and student records efficiently.
- Followed instructions from management to complete tasks according to exact specifications.
- Answered office phone to direct inquiries to appropriate individuals.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Developed strong oral and written communication skills in working with people of different ages.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Responded to emails promptly and professionally addressing student needs or concerns.
- Assisted in organizing and maintaining office files and records.
- Maintained positive working relationship with fellow staff and management.
- Supported staff with data entry and document preparation using office software.
- Supported the planning and execution of corporate events and meetings.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Delivered messages and ran errands.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Server/Bartender
Camino Viejo
Mokena, Illinois
01.2024 - 12.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted with menu recommendations based on customer preferences and dietary needs.
- Handled cash transactions and processed payments efficiently at the register.
- Collaborated with team members to ensure smooth restaurant operations during busy times.
- Managed food and beverage deliveries to tables in a timely manner.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Master of Arts - Clinical Psychology
Governors State University
Park Forest, IL05-2027
Bachelor of Arts - Psychology
Governors State University
Park Forest, IL05-2024
Skills
- Data confidentiality
- Communication skills
- Research methodology
- Data analysis
- Collaborative teamwork
- Event planning
- Faculty collaboration
- Event organization
- Administrative support
- Microsoft office
- Administrative assistance
- Student assistance
- Academic research
- Academic support
- Data collection
- Instructional design
- Academic assistance
- Professional development
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Graduate Assistant/Office Support
Governors State University
01.2025 - 12.2025
Student Worker/Office Assistant
Governors State University
01.2024 - 12.2024
Server/Bartender
Camino Viejo
01.2024 - 12.2024
Master of Arts - Clinical Psychology
Governors State University
Bachelor of Arts - Psychology
Governors State University