Summary
Overview
Work History
Skills
Certification
Work Availability
Languages
Software
Interests
Work Preference
Quote
Generic
Nely Holmes

Nely Holmes

Carrollton,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Receptionist

Carrollton Farmers Branch ISD
Carrollton, TX
04.2023 - Current
  • Greeting visitors(parents, vendors etc.), if applicable checking them into our RAPTOR system and assisting them with any inquiries
  • Operating a multi line phone system to receive inbound calls from outside patrons as well as internal customers, assisting with any questions/concerns
  • Distribution of inbound packages and documents received on a daily basis
  • General office duties to include but not limited to filing, telephone routing and messages
  • Assisting other departments with district contacts
  • Maintaining confidentiality of information regarding students and staff members
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Operations Supervisor

Fernic Inc.
North Richland Hills, TX
10.2022 - 04.2023
  • Created and implemented policies and procedures to improve operational processes and maximize efficiency for our clients
  • Oversaw and monitored employee performance
  • Offered coaching, training, and feedback for improvement
  • Supported operational leadership in a variety of departments, such as human resources, and accounts payable
  • Handled budgets, and resource allocation as well as inventory on a monthly basis
  • Responsible for checking accuracy and submitting team timesheets in a timely manner
  • Completed bi-weekly payroll for twenty employees.

Escrow Specialist

PennyMac Loan Services, LLC
Plano, TX
05.2022 - 10.2022
  • Analyze accounts to update monthly mortgage payments accordingly to reflect closing disclosures
  • Communicating with internal departments to verify information regarding escrow
  • Reviewing policies and procedures to maintain accounts current and in regulation with Federal requirements
  • Software including Excel, Word, G-Suites, Zoom, LAFA, SSE, and Smartweb to gather information regarding accounts in question
  • Reporting updates to supervisors during weekly team meetings and staying up to date on latest federal requirements
  • Ensured compliance with state regulations and company policies by meticulously reviewing documentation and procedures.
  • Contributed to the development of internal policies and procedures for the escrow department, fostering a consistently high level of service quality.
  • Established effective communication channels between all parties involved in transactions, promoting transparency throughout the process.
  • Managed disbursement of funds efficiently upon completion of transactions according to contractual agreements between parties involved.
  • Maintained strict confidentiality regarding client information as mandated by federal privacy laws and company guidelines.
  • Enhanced productivity by creating detailed checklists for each stage of the escrow process, streamlining workflows within the department.

Tax Specialist

PennyMac Loan Services, LLC
Fort Worth, TX
03.2020 - 05.2022
  • Analyze accounts and process payments for current and delinquent REAL property taxes
  • Communicating with appropriate agency to verify accurate information and make any necessary adjustments to accounts
  • Processing any refunds, exemptions, or miscellaneous tax related disbursements
  • Constant communication with vendor, CoreLogic to make sure information report is correct
  • Submitting claims
  • Utilizing appropriate software to close out task accurately and timely manner
  • Software includes but not limited to Google docs, LAFA(loan administration follow-up application), SmartWeb, Zoom.
  • Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
  • Managed tax submissions and made sure all information complied with regulations.
  • Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
  • Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
  • Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
  • Collected and submitted required tax payments.

Office Manager

Dallas Maids
Dallas, TX
06.2017 - 03.2020
  • Provide written and oral communication to all employees and customers
  • Organize and distribute daily work schedules
  • Order supplies and computer requirements as needed
  • Manage billing issues, accounts payable when applicable, and payroll preparation
  • Distribution of inbound mail and documents received on a daily basis from fax machine
  • General office duties to include but not limited to filing, telephone routing and messages
  • Worked with software such as Bluehost, SAP, Launch27, Microsoft Office, QuickBooks, and social media like Yelp, Facebook, Angie's list, and Google
  • Make sure day-to-day operations run smoothly and efficiently

Receptionist

Spa Castle
Carrollton, TX
12.2016 - 06.2017
  • Checked customers in and out of spa and hotel, taking payments accordingly
  • Maintained front desk presentable at all times
  • Responsible for providing excellent customer service
  • Operate telephone switchboard to answer, screen, or forward calls
  • Made reservations for hotel and spa accommodating customer's needs
  • Took on managing duties such as locker room/poolside issues, customer complaints, hotel inquiries as well as employee concerns
  • Worked with software such as Office, RDP, and eCommerce
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Shift Manager

Braum's
Hurst, TX
02.2011 - 02.2012
  • Counted out all drawers at the end of shift and logged in profits/losses, ready to go for next shift
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Scheduled staff to establish adequate coverage during peak business hours.

Skills

Data Entry

undefined

Certification

Texas Notary Public-02/22/2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

Spanish
Native or Bilingual

Software

Google Suite

Microsoft Office

Raptor

Cisco

Interests

Travel

Food

Sports

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid time offHealthcare benefitsCompany CultureFlexible work hoursWork from home optionCareer advancement

Quote

It is never too late to be what you might have been.
George Eliot

Similar Profiles

CREATE PROFILE
Nely Holmes